Quotes About Empathy

You know what I like most about people? Pets.

After my mother's death, I had such difficulty relating to people.

I speak onstage to try to establish some method of communication. The songs are supposed to be a way of communicating. But speech and drinks and sometimes chocolates are also a way of communicating.

I didn't like the people who just wanted to hear about the terrible things that had happened to me. But the friends who wanted to bask in my fondest memories of the Prockses made me feel special, inviting me into my own sense of knowing a right from a wrong.

Verbal mirroring involves saying things like "You're really angry!" or "You're sad right now." Verbal mirroring helps a young child identify feelings and helps people of all ages feel heard. The process isn't limited to feelings; qualities are mirrored as well. "You're a pretty girl" and "My, aren't you smart!" are other examples.

Just by gazing into the child's eyes, the mother communicates brain to brain with her child, bringing the child's limbic system into coherence with hers. (This is helpful when Mother is in a positive, regulated state but not when she is fussy and upset herself.)

It is not easy to give of yourself if you still have many unmet needs. Yet, mothering requires constant giving.

As Babette Rothschild says, "Often talking about what happened will be important for the survivor in the immediate aftermath of the event. Telling and re-telling the story to caring individuals may help prevent dissociation, and aid in integrating the experience."20

Living with a high level of emotional reactivity is hell. It's no fun for you and no fun for people around you. You feel sensitive about everything and feel like life never lets you rest. Being reactive is essentially feeling chronically overwhelmed.

It is not easy to give of yourself if you still have many unmet needs.

I am very sad for men and women trapped in any relationship where there is cruelty, dominance, inequity. I long for the liberation of all people.

took time from their demanding lives to offer encouragement and ideas. Ann Hulbert has been an especially steadfast friend.

It's amazing when you're playing to a crowd who barely understands English but they're singing parts of your song back to you.

It could be said that he didn't make time to enter prayer. Rather, he made time for the sake of others to come out of it.

He had always found this a comforting thought, that the age of barbarism was not long past, that if humans failed to be kind it was because they were still children, historically speaking

It was funny how he felt more and more generous toward Fabyan by the year. You get older and want to connect to the people who understand. You try to speak with the young and find that something is wrong with your ears. They use their own slang, their own code, and you start to feel nostalgic about your former enemies, who at least shared the same intense moment on earth and spoke words you could understand

It's better to have people be happy using someone else's product than disgruntled using yours.

If the only way you can inspire the troops is by a regimen of exhaustion, it's time to look for some deeper substance. Because what trickles down is less likely to be admiration but dread and fear instead. A leader who sets an example of self-sacrifice can't help but ask self-sacrifice of others.

Everyone wants to be heard and respected. It usually doesn't cost much to do, either. And it doesn't really matter all that much whether you ultimately think you're right and they're wrong. Arguing with heated feelings will just increase the burn.

Everyone on your team should be connected to your customers—maybe not every day, but at least a few times throughout the year. That's the only way your team is going to feel the hurt your customers are experiencing. It's feeling the hurt that really motivates people to fix the problem. And the flip side is true too: The joy of happy customers or ones who have had a problem solved can also be wildly motivating. So

Jean-Louis Gassée, who used to run Apple France, describes this situation as the choice between two tokens. When you deal with people who have trouble, you can either choose to take the token that says "It's no big deal" or the token that says "It's the end of the world." Whichever token you pick, they'll take the other.

They'll feel a bond with you and see you as human beings instead of a faceless company.

Other people's failures are just that: other people's failures. If

How would you feel about the apology if you were on the other end? If someone said those words to you, would you believe them? Keep