Quotes About Communication

This difficulty in identifying and expressing feelings is common, and in my experience, especially so among lawyers, engineers, police officers, corporate managers, and career military personnel—people whose professional codes discourage them from manifesting emotions.

MBR: I'm not able to get as much out of your appreciation as I would like.

But, if you want to feel better, I'd like you to clarify what you would like people to do to make life more wonderful for you.

It was these two things you said.

MBR: Ah, so it's my saying those two things that you appreciate.

Participant: Hopeful and relieved.

Empathy is a respectful understanding of what others are experiencing. We often have a strong urge to give advice or reassurance and to explain our own position or feeling. Empathy, however, calls upon us to empty our mind and listen to others with our whole being.

Mucho antes de llegar a la adultez aprendí a comunicarme de una forma impersonal que no requería revelar lo que estaba sucediendo dentro de mí.

MBR: And now I'd like to know what needs of yours were fulfilled by my saying those two things.

Participant: I have this eighteen-year-old son whom I haven't been able to communicate with.

Hearing all three pieces of information—what I did, how she felt, and what needs of hers were fulfilled—I could then celebrate the appreciation with her. Had she initially expressed her appreciation in NVC, it might have sounded like this: "Marshall, when you said these two things (showing me her notes), I felt very hopeful and relieved, because I've been searching for a way to make a connection with my son, and these gave me the direction I was looking for.

Hearing all three pieces of information—what I did, how she felt, and what needs of hers were fulfilled—I could then celebrate the appreciation with her.

violência passiva que alimenta a fornalha da violência física.

Temos quatro opções quando escutamos uma mensagem difícil: 1. Culpar a nós mesmos; 2. Culpar os outros; 3. Perceber nossos próprios sentimentos e necessidades; 4. Perceber os sentimentos e necessidades dos outros.

O mundo em que vivemos é aquilo que fazemos dele. Se hoje é impiedoso, foi porque nossas atitudes o tornaram assim. Se mudarmos a nós mesmos, poderemos mudar o mundo, e essa mudança começará por nossa linguagem e nossos métodos de comunicação.

Love is not denying ourselves and doing for others, but rather it is honestly expressing whatever our feelings and needs are and empathically receiving the other person's feelings and needs.

Iam not easily frightened. Not because I am brave but because I know that I am dealing with human beings, and that I must try as hard as I can to understand everything that anyone ever does.

I had a major conflict with what went on in his head, but I've learned that I enjoy human beings more if I don't hear what they think.

This is a humbling lesson in power for those of us who believe that, because we're a parent, teacher, or manager, our job is to change other people and make them behave.

the dangers of a language that implies absence of choice

NVC Process The concrete actions we observe that affect our well-being How we feel in relation to what we observe The needs, values, desires, etc. that create our feelings The concrete actions we request in order to enrich our lives

Most of us grew up speaking a language that encourages us to label, compare, demand, and pronounce judgments rather than to be aware of what we are feeling and needing.

If we become skilled at giving ourselves empathy, we often experience in just a few seconds a natural release of energy that then enables us to be present with the other person.

Instead of habitual, automatic reactions, our words become conscious responses based firmly on awareness of what we are perceiving, feeling, and wanting.