Quotes About Communication

Quanto mais as pessoas que fazem parte de nossa vida tiverem sido acusadas, punidas ou forçadas a sentirem-se culpadas por não fazerem o que os outros pediram, mais provavelmente elas levarão essa bagagem a todo relacionamento posterior e ouvirão em cada solicitação uma exigência.

Resistance, defensiveness, and violent reactions are minimized.

In the world of judgments, our concern centers on "who is what.

The use of the common expression "have to", as in "There are some things you have to do, whether you like it or not," illustrates how personal responsibility for our actions can be obscured in speech. The phrase "makes one feel", as in "You make me feel guilty," is another example of how language facilitates denial of personal responsibility for own feelings and thoughts.

Yes, I can handle your telling me what I did or didn't do, And I can handle your interpretations, but please don't mix the two.

We know a speaker has received adequate empathy when (1) we sense a release of tension, or (2) the flow of words comes to a halt.

Likewise, if we find ourselves unable or unwilling to empathize despite our efforts, it is usually a sign that we are too starved for empathy to be able to offer it to others. Sometimes, if we openly acknowledge that our own distress is preventing us from responding empathically, the other person may come through with the empathy we need.

I scream nonviolently by calling attention to my own desperate needs and pain in the moment.

I'd suggest the best time to interrupt is when we've heard one word more than we want to hear.

In our language there is a word with enormous power to create shame and guilt ("should")

When I behaved in the way which I now regret, what need of mine was I trying to meet?

contending parties approach each other with respect. They ask about each other's needs, and in an atmosphere free of passions and prejudices, they reach a connection.

Hurting people is too superficial.

If we wish for a compassionate response from others, it is self-defeating to express our needs by interpreting or diagnosing their behavior. Instead, the more directly we can connect our feelings to our own needs, the easier it is for others to respond to us compassionately.

What I want in my life is compassion, a flow between myself and others based on a mutual giving from the heart. —Marshall B. Rosenberg, PhD

Our need is for the other person to truly hear our pain.

While the effects of negative labels such as "lazy" and "stupid" may be more obvious, even a positive or an apparently neutral label such as "cook" limits our perception of the totality of another person's being.

Saying "thank you" in NVC: "This is what you did, this is what I feel; this is the need of mine that was met.

Note the difference between the following expressions of disappointment: Example 1 A: "You disappointed me by not coming over last evening." B: "I was disappointed when you didn't come over, because I wanted to talk over some things that were bothering me." Speaker A attributes responsibility for his disappointment solely to another person's action. Speaker B traces his feeling of disappointment to his own unfulfilled desire.

allowing others the opportunity to fully express themselves before turning our attention to solutions or requests for relief.

Nonviolent Communication can change the world. More importantly, it can change your life. I cannot recommend it highly enough.

When we combine observation with evaluation, we decrease the likelihood that others will hear our intended message. Instead, they are apt to hear criticism and thus resist whatever we are saying.

They give the appearance that the professional is obtaining the information necessary to diagnose and then treat the problem. In fact, such intellectual understanding of a problem blocks the kind of presence that empathy requires. When we are thinking about people's words and listening to how they connect with our theories, we are looking at people - we are not with them.

Marshall, I wish you had taught me two years ago what you taught me this morning. I wouldn't have had to kill my best friend.