Quotes About Understanding

They have been so much concerned with what they are going to say next that they do not keep their ears open. … Very important people have told me that they prefer good listeners to good talkers, but the ability to listen seems rarer than almost any other good trait.

When a person says "No" and really means it, he or she is doing far more than saying a word of two letters. The entire organism—glandular, nervous, muscular—gathers itself together into a condition of rejection.

The Mind in the Making.

Peleando no se consigue jamás lo suficiente, pero cediendo se consigue más de lo que se espera.

My wife and I made a pact a long time ago, and we've kept it no matter how angry we've grown with each other. When one yells, the other should listen—because when two people yell, there is no communication, just noise and bad vibrations.

we should never forget that all our associates are human beings and hunger for appreciation. It is the legal tender that all souls enjoy.

Better give your path to a dog than be bitten by him in contesting for the right. Even killing the dog would not cure the bite.

cuando algo nos desagrada, es mucho más fácil criticar y censurar que tratar de comprender el punto de vista del prójimo. Con frecuencia es más fácil encontrar defectos

Rule 1 for solving our problems is: Get the facts. Let's do what Dean Hawkes did: let's not even attempt to solve our problems without first collecting all the facts in an impartial manner.

Science," said the French philosopher Valéry, "is a collection of successful recipes.

you disagree with them you may be tempted to interrupt. But don't. It is dangerous. They won't pay attention to you while they still have a lot of ideas of their own crying for expression.

it doesn't pay to argue, that it is much more profitable and much more interesting to look at things from the other person's viewpoint and try to get that person saying 'yes, yes.

But the attention he gave me, his appreciation of what I said, even when I said it badly, was extraordinary. You've no idea what it meant to be listened to like that.

Be a good listener. Encourage others to talk about themselves.

He had wanted merely a friendly, sympathetic listener to whom he could unburden himself. That's what we all want when we are in trouble. That is frequently all the irritated customer wants, and the dissatisfied employee or the hurt friend.

People want to be listened to and they want people around who will listen.

they will have come to the same conclusions you've arrived at and the conversation will be a much more positive one.

ask about their day. But go deeper. Ask what made them laugh.

If you ask with respect and interest, you cannot go wrong.

No matter how "important" or successful you are, no one is immune to the pleasure of someone taking interest in you as a person

Recordemos el viejo proverbio: "Peleando no se consigue jamás lo suficiente, pero cediendo se consigue más de lo que se espera".

Professor Overstreet's wise advice: First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.

it lies in the ability to get the other person's point of view and see things from that person's angle as well as from your own.

As a leader, you will gain a more complete picture of their work and become a better coach and mentor for it.