Quotes About Customer

People who concentrate on giving good service always get more personal satisfaction as well as better business. How can we get better service? One way is by trying to see ourselves as others do.

We continuously enhance our knowledge base be it latest in technology, market scenario or customer requirements.

Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!

The minimum viable product is that version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort.

we don't make money when we sell things. We make money when we help customers make purchasing decisions.

When you employ HUMOR, you create a friendly, relaxed buying atmosphere.

Most salespeople think that unless they are calling a customer to sell something, it's a wasted call. Nothing could be farther from the truth.

We have to change the culture from one in which people simply do their own job in their own function to make their own numbers look good (a vertical focus) to one in which people are focused horizontally on the customer and on improving value streams that deliver value across functions.

All we are doing is looking at the time line from the moment the customer gives us an order to the point when we collect the cash. And we are reducing that time line by removing the non-value-added wastes. (Ohno, 1988)

Be responsive to the day-by-day shifts in customer demand rather than relying on computer schedules and systems to track wasteful inventory.

They started with no budget and had to justify every cost—and were told that only those costs that were absolutely essential to making product for the customer would be approved.

the only thing that adds value in any type of process—be it in manufacturing, marketing, or a development process—is the physical or information transformation of that product, service, or activity into something the customer wants.

TPS starts with the customer. Always ask, "What value are we adding from the customer's perspective?" Because the only thing that adds value in any type of process—be it a manufacturing, service, or development process—is the physical or information transformation of that product, service, or activity into something the customer wants.

Move from selling to serving and you, your business and your whole world will shift.

At ShirtJunky You will get unique, 1 of-a-kind Shirt product, It printed exclusively for the customer who ordered it. Our Shirt Products are exclusive and 100% soft polyester.

The most powerful story is happening inside your customer's head, a personal narrative of how engaging with your product will transform them into a more powerful, more skillful, more connected version of themselves.

I don't do the same food in Tokyo that I do in Vegas and vice versa. If I did that, two weeks later I would have no customers.

Every day I'd talk to my customers at Webex and they'd tell me how unhappy they were with our service. This was a terrible way to spend my days, it weighed heavily on my heart. I wanted to spend my days delivering happiness, and I knew I had to take charge of my own destiny to do that.

Hospitality is central to the restaurant business, yet it's a hard idea to define precisely. Mostly, it involves being nice to people and making them feel welcome. You notice it when it's there, and you particularly notice it when it isn't. A single significant lapse in this area can be your dominant impression of an entire meal.

The thing is, I don't want to be sold to when I walk into a store. I want to be welcomed.

I don't think value to the customer is achieved at the expense of employees' welfare.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.

Years later, when I was working as a trolley wally in a supermarket, I tackled the boredom by talking to the customers in as many different accents as I could manage. I started with one that I didn't think would alert any suspicion - generic Asian - then moved on to Irish, Welsh, Australian and American.