Quotes About Customer

When you build a product, you make a lot of assumptions about the state of the art of technology, the best business practices, and potential customer usage/behavior.

My friends and the people I know understand that I'm going to ask them what they're doing, how they're dating, who they're dating, where they're going and what they're doing. I'm constantly asking those questions and making sure I'm in touch with the customer.

Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful about delighting customers too often, because it sort of reshapes customer expectations.

All you can worry about as CEO is making sure your company continues to build great products, deliver the revenue, and keep your customers happy.

We're not in the business of shaping consumer demand. We respond to it.

I'm a creative guy, a designer, a customer.

To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for.

LaCroix is deftly devoted to its zealots, and this is a classic case study of how lavishly loving your constituents is the best way to get them to buy more.

We all need to become more customer-focused and recognize the power of marketing to sell more diamonds.

Just recently I was in Target with my mom shopping, and out of the blue, I see this father and his two daughters and he says, 'Can they get a picture with you?' And I'm thinking to myself, 'Am I the one millionth customer or something?'

What I tell founders is not to sweat the business model too much at first. The most important task at first is to build something people want. If you don't do that, it won't matter how clever your business model is.

Any time a bar or chef cares more about their own ego than the tastes and comforts of their customers, they should just open a monument to themselves and not a business.

Relative to the taxi industry, Uber is a sustaining innovation; that is, it makes customers' lives better. Uber targeted mainstream markets with a better service for existing customers, and it succeeded in serving them better than the incumbents.

I understand that some people are angry about taxi services. A taxi fare hike should be accompanied by better customer service.

Retail is about change. It's challenging and fast-paced. It's a team sport.

What I think it should have done was realize that preparing customers for transitions is just like getting them through the new product adoption process, except in reverse.

the "jobs to be done" perspective,3 "challenge-driven innovation,"4 or "needs-driven innovation"5—in which customer needs are inputs to a "growth factory," as my colleague Scott Anthony argues.

Trying to learn from customer conversations is like excavating a delicate archaeological site. The truth is down there somewhere, but it's fragile. While each blow with your shovel gets you closer to the truth, you're liable to smash it into a million little pieces if you use too blunt an instrument.

Long story short, that person is a complainer, not a customer.

Compliments are the fool's gold of customer learning: shiny, distracting, and worthless.

Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis.

Price is a powerful data point – what a customer is willing to pay for a product or service in a competitive market. Having customers, people that have made that decision, is a valuable thing.

The measure of design quality is simply the measure of the effort required to meet the needs of the customer. If that effort is low, and stays low throughout the lifetime of the system, the design is good. If that effort grows with each new release, the design is bad. It's as simple as that.

It's all taking the customer's money and giving him exactly what he wants and then leaving him poorer than when he started.