Quotes About Customer

The Value Proposition Canvas functions like a plug-in to the Business Model Canvas and zooms into the value proposition and customer segment to describe the interactions between customers and product more explicitly and in more detail.

It's easy for me to see how a business proposition is going to play out, or who our next-generation competitors are, from taking this data point from this customer and another data point from another customer... and jump to Z.

The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.

Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies that have nothing to lose.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

What the fashion system says and what the fashion customer says are really two different things.

I started Chipotle with the idea to create an experience that's fast - and not fast food.

It takes great salesmanship to convince a customer to buy something from you that isn't built or isn't finished.

If I see one of my sales assistants neglecting someone because he doesn't look like a good client, he's fired immediately.

If you get a pant that fits the woman, as all women know, you get a loyal customer for life.

You work around a body and adapt the clothes to your own customer, and this is the interesting part. This is why the haute couture exists: because in ready-to-wear, you have not too much fitting.

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

I know, whoever visits my restaurant, they have loved the food.

Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.

I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.

I am a fashion designer. I'm not an environmentalist. When I get up in the morning, number one I'm a mother and a wife, and number two I design clothes. So the main thing I need to do is create, hopefully, exquisitely beautiful, desirable objects for my customer.

I think if you put people in front of some huge temptation where it's possible to grab as much as they can for themselves, almost everyone will. The beauty of commerce is that it mutes that. The chap behind the counter in the corner shop has no interest in short-changing you, because he wants you to come back.

Big companies, which spend tens of billions of dollars annually on 'call centers' to take orders and provide customer support, increasingly rely on speech recognition not just to handle requests for information but to process customer orders.

You can't just tell your team, 'Think long term.' It doesn't work that way. When you are starting out, you have to always think about trying to build something of value for the customer: something they can use all the time, something of use.

We've had to be innovative, in terms of reaching the customer, and that's all been about making it an experiential shopping environment.

We have a terrific team, and our managers are terrific managers, but we have made it too complicated for them and too complicated in a way that they just can't do an excellent job in many cases when it comes to the customer experience.

Our ability to connect with customers is harder than ever. Carla and Robert show why marketing is no longer 'business as usual,' and it's time that marketing took a broader and more strategic role in leading the charge." —Kathy Button Bell, Chief Marketing Officer, Emerson

The only way to drive customer experiences is to drive integration across the enterprise.

From baby steps the Pats management hopes to be jogging later in the 2013-2014 season. That's when the Gillette system starts getting deeply contextual. They are gathering data on the eating and drinking habits of participating fans. They know when a season ticket holder is attending and what that customer's buying habits are during a game, so they can start to predict who will be ordering what at a particular moment in every game.