Quotes About Customer

She had to admit this journalist was one of her trickier customers, and his interviews nearly always ended with the same argument, since he seemed to take such a long time to get round to asking a question and when he did, discovered that he himself had the best answer for it.

Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.

I have no issue with raising minimum wage, but then the customer can't say to us, 'Why are you raising your prices?'

If you wait for customers to tell you that you need to do something, you're too late. Good business leaders should be half a step ahead of what customers want, i.e. they don't actually quite know they want it. That's what innovation's about. With Plan A, we didn't wait for the consumers to tell us.

Last, in restaurants you spend a lot of time dealing with people who are very unhappy. Soup has been spilled on their laps, they've waited 10 minutes to get their check so they can leave, and you learn how to listen, I think, in a much more proactive way than government does.

I was a pretty damn good waiter.

The battle between server and servee is as ancient as it is well disguised, and it follows, therefore, that waiters have developed a private lingo that allows them to mock, complain, or simply entertain themselves.

I definitely had fun being a waiter. I can't say for sure that I was a good waiter. I think that I made people have a good time.

If you're a waiter and you're waiting on me, you might get five percent, you might get seventy percent. It depends on how bad my math skills are that day.

I wasn't a good waitress, but I was told that I was very nice and charming, so people liked me anyway.

Walk into a Chase branch and we can give you so much quicker, better and faster. Like Wal-Mart.

I believe in the 'Wal-Mart' school of business. The less people pay, the more they enjoy it.

Wal-Mart impoverished its own customer base. Google is facing exactly the same issue long-term, although not yet.

Some entrepreneur needs to make a better bike seat.

The way to build billion dollar companies is to first build something people love. There isn't really a shortcut there.

What we have wanted to do is build an amazing brand experience and an amazing way that people can engage with the brand.

We have two day-parts, lunch and dinner. We don't have breakfast. We don't have drive-thru. We don't have late night. We don't have 24-hours.

I've never gone into business to make money. Every Virgin product and service has been made into a reality to make a positive difference in people's lives. And by focusing on the happiness of our customers, we have been able to build a successful group of companies.

Exxon have done a very good job for us. Their difficulty and frustration has also been that as a customer we get very limited dyno time. But they were able to come up with a fuel that made the C-spec work, and we've managed to get that in the car and run that successfully, when the works team haven't been able to do that.

Dry-cleaners suck.

Insurance suffers traditionally from a lack of contact with customers.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

If you go into business school and suggest firing a customer, they'll kick you out of the building. But it's so true in my experience. It allows you to identify the customers you really want to work with.

After opening my first restaurant in 1969, one of the regular customers suggested I write a cookbook, so I did. Then another. After my 12th one, I started to feel stale.