Quotes About Customer

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

Success will always be measured by the extent to which we serve the buying public.

Yet it should not be forgotten that construction of churches and cathedrals helped create and deepen markets for many artisanal and engineering skills. In the same way that military spending of the nation-state during the Cold War unintentionally helped incubate the Internet, so the building of medieval cathedrals led to spin-offs of other kinds, the incubation of commerce. The Church was a principal customer of the building trades and artisans.

Hollerith regarded engineers as backroom boys who worked best when they were left alone. Watson, on the other hand, was quick to chase engineers out of the laboratory and into customers' offices to find out precisely what functions and features customers needed from their machines.

In a broader sense, visualizations inform strategy. They are a key way of seeing the market from the customer's perspective. Mapping experiences isn't a nice-to-have design tool; it's a must-have for strategic alignment.

Teamwork: What did you do today to lend a hand to a colleague? Respect: What did you do today to acknowledge the work of one of your colleagues? Learning: What's one mistake you made in the last week, and what did you learn from it? Continuous improvement: What have you done in the past week to improve so that you're better this week than last? Customer focus: What is one change you made in the last week that came from a customer suggestion?

Another trick—calculated to lure a different, more sophisticated customer—was to bury a piece in the back of the store, reverse the vacuum cleaner over it (instant antiquity!) and allow the nosy customer to ferret it out on his or her own—look

It is most gratifying, it said, that your enthusiasm for our planet continues unabated, and so we would like to assure you that the guided missiles currently converging with your ship are part of a special service we extend to all of our most enthusiastic clients, and the fully armed nuclear warheads are of course merely a courtesy detail. We look forward to your custom in future lives ... thank you.

At least, he thought, looking down at his feet, his socks were still in decent shape. It was the socks that went first. A whore he knew said that she only took customers whose socks were in good condition. One of Casson's fellow lodgers showed him how he used a pen to color in the skin that showed white in the holes.

The banks have a new image. Now you have "a friend." Your friendly banker. If the banks are so friendly, how come they chain down the pens?

Banks have a new image. Now you have 'a friend ' your friendly banker. If the banks are so friendly, how come they chain down the pens?

On a more localized basis, you can and should relentlessly pursue need within your clients and with your prospects.

Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn.

If you understand cause and effect, it brings about a set of insights that leads you to a very different place. The knowledge will persuade you that the market isn't organized by customer category or by product category. If you understand the job that consumers need to complete, you can articulate all of the experiences in that job.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

I used to be a pretty hard-core iPhone fan. But over time, I grew more and more frustrated with the lousy service on AT&T. My iPhone simply could not reliably make and hold a phone call. Not just in New York and San Francisco, where I spend a lot of time, and where AT&T's service has been notoriously bad for years.

I'm not bothered by the food Nazis. Customers ought to be able to pick what they want to eat.

Apple has beautiful design, beautiful product, incredibly functional. But mostly, it's about picking product, getting behind it, marketing it, and introducing it to a customer. What they've done just inspires me.

Usually all I care about is how elegant or over-the-top the pieces are, it's nice to really get to understand what the customer wants and needs as opposed to just focusing on the aesthetic.

I want every pillow shipped out the day we get the order.

If you make every pillow like it's your only pillow, and every customer like it's your only customer, I mean, that's an amazing concept.

As soon as I go to Wall Street, my customer - all of a sudden, I'm working for people that don't know me. They don't know how much I love what I do.

I know what time a customer checked in, what he ordered, did it get delivered on time, did he order for sling bags, and so on. And when the customer checks out, he can walk out like how you get out of cabs because if you have a wallet it's completely hassle-free.