Quotes About Customer

Strangers Friends Customers Loyal Customers Former Customers

At that moment, a suite of marketing messages must begin to be applied. The goal is to teach, cajole, and encourage this stranger to become a friend. And once she becomes a friend, to apply enough focused marketing to create a customer.

Make things better. It's entirely possible that the thing you are marketing satisfies no real demand.

Când barista de la Starbucks îÈ›i zâmbeÈ™te È™i-È›i ureaz? o zi grozav?, îÈ™i face datoria, nu-È™i dezv?luie sentimentele.

Customer development is the act of gaining traction with customers, of finding a fit between what you make and what they want. This traction is worth far more than fancy technology or expensive marketing.

When we find the empathy to say, "I'm sorry, this isn't for you, here's the phone number of my competitor," then we also find the freedom to do work that matters.

Does your manager know that you talk to your customers like this? (Blaine) If you'd like to talk to my mother, who owns this bar, my overindulgent brother, who manages it, or my father, who delights in kicking everyone's ass around, about your treatment by me, just let me know and I'll be more than happy to go get one of them for you. I know they'd just love to waste their time dealing with you. They're real understanding that way. (Aimee)

If I ran a retail store, which I have done in my life, I would go into it from a place of "I am thrilled to be here, and I am honored to be able to serve other people."

The absolute fundamental aim is to make money out of satisfying customers.

Do you really have a business without being able to reach and motivate a customer?

the sale is not complete until the customer is so happy that he or she confidently makes referrals.

Underlying omotenashi is having an idea of what the customer wants without asking, so that their needs can be anticipated.

Forego's customer churn was high because they sold too low in companies for small dollars. Selling small deals at low levels in a company, without the customer understanding the tangible business value of the product, causes a high degree of customer churn. If a customer doesn't understand the business value of a subscription product, the customer won't renew their annual subscription.

If you don't manufacture a quality product all you've got at the end is a bunch of expensive mistakes. You have to meet the customer's requirements with a quality product, or before long you won't have a business.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

Limos, from the beginning of time, they know who they're picking up, they usually have a credit card on file, they know where the pickup location is, and so there's essentially a prearrangement of sorts, and, of course, the limo customer knows the driver, knows the company, knows the rates. All we've done is make it more accessible.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

The customer reaction to Dell going private has been a lot more positive than I would have ever imagined. Customers see it as - 'You don't have to be distracted. Now you can totally focus on your business.' So they see it as a positive.

When a bank calls in a loan, it obviously hurts the customer in question. But it also adversely affects other banks that have lent to this borrower. They are now less likely to be repaid and so can't as readily lend to their own customers.

If the asset solves a real problem for a real customer, then there'll be value in the asset.

The way in which you accomplish your goals and help your customers needs to be very flexible depending upon how those customers are reacting in real time.

The No. 1 thing is the product. The goods have to be good, but I care about how you feel about it.

At VMware, the engineers worked very closely with our customers, closely with the field, and it was exciting for everyone. So, one of things I did here at Google when I arrived was to combine sales, marketing, engineering, and product.

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.