Quotes About Customer

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.

It took us three years to build the NeXT computer. If we'd given customers what they said they wanted, we'd have built a computer they'd have been happy with a year after we spoke to them - not something they'd want now.

We undertook a huge internal transformation to sharpen our customer focus, step up innovation, improve productivity to ensure competitiveness, change our culture, and simplify our ways of working so that our size and scale became a competitive advantage rather than a bureaucratic hangover after years of diversification.

Traditional local advertising is not what retailers want. They want not just for you to see an ad - they want you to come into the store, to be a repeat customer and to spread the word.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

I think that any business that thinks that the transaction is 'you give me money and I give you food, next, you give me money and I give you food, next,' without understanding that people deeply want to feel restored is in danger.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

The credit/debit card transaction system is antiquated, expensive, and inefficient. There are over nine steps to complete a transaction from the time a customer swipes their card to payment processing, settlement, and when the merchant finally gets paid. Every step along the way costs both the consumer and the vendor in additional fees.

We make a significant effort at Oracle to focus the organization on making customers successful in how they deploy Oracle technology and transform their business through IT.

Whether you're a government entity, a large enterprise, or a startup, a true digital transformation takes advantage of technology to focus on the customer, automates work that does not need manual interference, and unleashes your people to truly make decisions that change the path of your company.

After seven extraordinary and fulfilling years, during which we have transformed TalkTalk's customer experience and laid the foundations for long-term growth, I've decided it's time for me to start handing over the reins at TalkTalk and focus more on my activities in public service.

I am enormously proud of how we have transformed the TalkTalk customer experience.

I've seen cashiers, servers, transit operators, bank tellers and customs officers speak much too quickly on purpose as if it pained them to have to spend another second of their lives conversing with my parents.

You know you're not anonymous on our site. We're greeting you by name, showing you past purchases, to the degree that you can arrange to have transparency combined with an explanation of what the consumer benefit is.

With the emergence of the Internet, it has become possible for creative and bold people with focus and determination to establish businesses in some of our remotest communities. But these will not work if they do not have reliable transport routes responding to the impatient modern customer.

The ISS operates as the 'anchor customer' in low earth orbit to support new commercial space services, including delivery of cargo and, before long, crew transportation services.

a perfect customer is one whose needs are a perfect fit for a company's mission. When the relationship between need and service are perfectly aligned, positive results occur with amazing velocity and synergy—almost without effort.

We want to sell satisfaction, not just merchandise. We propose to sell the satisfaction which the uninitiated customer thinks she should receive, even though we, as professionals in our field, know she's expecting too much. This may prove expensive to us, and a few may take advantage of this policy unfairly, but we are convinced that adherence to this idea will cement our customers' loyalty to Neiman-Marcus.

I am a fashion designer. I'm not an environmentalist. When I get up in the morning, number one I'm a mother and a wife, and number two I design clothes. So the main thing I need to do is create, hopefully, exquisitely beautiful, desirable objects for my customer.

What is standing in the way of my customer getting what he wants from my business?

So in the development of your Marketing Strategy, it is absolutely imperative that you forget about your dreams, forget about your visions, forget about your interests, forget about what you want—forget about everything but your customer!

Thus, the Entrepreneurial Model does not start with a picture of the business to be created but of the customer for whom the business is to be created. It understands that without a clear picture of that customer, no business can succeed.