Quotes About Customer

What would best serve our customer here? How could I most easily give the customer what he wants while also maximizing profits for the company?

The commodity is the thing your customer actually walks out with in his hand. The product is what your customer feels as he walks out of your business.

The question you need to keep asking yourself is: How can I give my customer the results he wants systematically rather than personally? Put another way: How can I create a business whose results are systems-dependent rather than people-dependent? Systems-dependent rather than expert-dependent.

What's the difference? The commodity is the thing your customer actually walks out with in his hand. The product is what your customer feels as he walks out of your business. What he feels about your business, not what he feels about the commodity.

the Entrepreneurial Model does not start with a picture of the business to be created but of the customer for whom the business is to be created.

Value can be a word said at the door of the business as a customer leaves.

The question you need to keep asking yourself is: How can I give my customer the results he wants systematically rather than personally? Put

offer at the price at which he offers it. To The Entrepreneur, however, the customer is always an opportunity. Because The Entrepreneur knows that within the customer is a continuing parade of changing wants begging to be satisfied. All The Entrepreneur has to do is find out what those wants are and what they will be in the future.

To The Entrepreneur, however, the customer is always an opportunity. Because The Entrepreneur knows that within the customer is a continuing parade of changing wants begging to be satisfied. All The Entrepreneur has to do is find out what those wants are and what they will be in the future. As a result, the world is a continuing surprise, a treasure hunt to The Entrepreneur.

Hi, have you been in here before?" The customer will respond with either a "yes" or a "no." In either case, you are then free to pursue the conversation.

how successfully you can satisfy the emotional or perceived needs lurking there (your customers' psychographics).

Psychographics is the science of perceived marketplace reality. It tells you why your customer buys.

Because in a business like that what your customers are buying is not your business's ability to give them what they want but your ability to give them what they want. And that's what's wrong with it!

Competition on dimensions other than price - on product features, support services, delivery time, or brand image, for instance - is less likely to erode profitability because it improves customer value and can support higher prices. p.32

If there was a single lesson I took away from Salomon Brothers, it is that rarely do all parties win. The nature of the game is zero sum. A dollar out of my customer's pocket was a dollar in ours, and vice versa.

It's the worldview in which if people tip in a restaurant to which they will never return it counts as a puzzle.

To Danny and Vinny, Greg Lippmann was a walking embodiment of the bond market, which is to say he was put on earth to screw the customer.

To Danny and Vinny, Greg Lippmann was a walking embodiment of the bond market, which is to say he was put on earth to screw the customer. Three

For more than twenty years, the bond market's complexity had helped the Wall Street bond trader to deceive the Wall Street customer. It was now leading the bond trader to deceive himself.

from senior management that my customer would not get scalped, then everyone could win. Salomon would make a lot of money. My customer would make a little money (which, for a customer, was grand). And I would be a hero. If there was a single lesson I took away from Salomon Brothers, it is that rarely do all parties win. The nature of the game is zero sum. A dollar out of my customer's pocket was a dollar

Every single person in every single company is either in sales or affects sales. Every single person in every single company is either in service or affects service.

In the future, the best retail sites will know you much better and show you things that are much more relevant.

It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden.

I enjoy the creative side of the business side of being a restaurateur. That's my thing. The thing I'm constantly thinking about is, how do you create new, interesting situations that keep people coming back?