Quotes About Customer

I told myself that I would not come back to women's fashion until I felt I had something new to say. I feel that fashion has become too serious and that the actual customer's needs have not really been addressed. Fashion needs to make one happy. It is a luxury and should enhance one's quality of life.

Chrysler invented rebates, I'm sorry to say. I didn't have anything to do with that. A lot of flaky deals were made in order to give the customer enough cash for a down payment.

We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.

At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer.

Businesses grow when they are well loved!

People, generally, do not complain of high prices, providing the "service" or embellishment of the merchandise is such as to pave the way for high prices. What people do complain of, and rightly so, is high prices and "sloppy" service.

of the time and listen eighty percent of the time, and that twenty percent ought to be questions to get the customer talking more.

Value given. The master salesperson never tries to get more than the products are actually worth.

Knowledge of the prospective buyer. The

Adequacy of quality and quantity of service is not sufficient to maintain a permanent market for your services. The conduct, or the spirit in which you deliver service, is a strong determining factor in connection with both the price you receive, and the duration of employment.

For a generation of customers used to doing their buying research via search engine, a company's brand is not what the company says it is, but what Google says it is.

Value clients enough to make them the central focus. Never make your clients feel like there is anyone on the planet more important than them. They are your priority. Every. Time.

A great restaurant doesn't distinguish itself by how few mistakes it makes but by how well they handle those mistakes.

Somewhere in the mix, we forgot the very critical people who deliver the service.

Technology - the Internet, mobile and analytics - is being used to do anything and everything a customer doesn't want to.

The average customer comes into McDonald's three to four times a month, and I'm absolutely convinced that can fit in very comfortably into a balanced diet.

I think, more and more in fashion now, diversity is so important because that's what the customer is.

nothing happens until somebody sells something to someone.

By charging wildly different prices for products that have largely the same cost, Starbucks is able to smoke out customers who are less sensitive about the price. Starbucks doesn't have a way to identify lavish customers perfectly, so it invites them to hang themselves with a choice of luxurious ropes.

Have you hugged your customers lately? Have you told 'em you care? Have you reached out boldly and said 'We know you're there?

To achieve Operational Excellence, management has to coach, guide, teach, and instill the concept of getting rid of the use of management in supporting the flow of product to the customer

The right use of kaizen in Operational Excellence is using kaizen to eliminate the need for management in the flow of product to the customer.

A bargain is anything a customer thinks a store is losing money on

Bargain... anything a customer thinks a store is losing money on.