Quotes About Customer

As regards this country, in which protection has always to some extent existed, it is the best customer that England ever had, and our demands upon her grow most steadily and regularly under protection.

You bond with customers by talking more about what's most important to them (their problems), rather than whatever might be most important to you (your solutions).

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

We're not big fans of focus groups. We don't much care for traditional market research either. We go to the source. Not the "experts" inside a company, but the actual people who use the product or something similar to what we're hoping to create.

We do not sell lipstick, we buy customers.

At work, he pretended every woman customer was a floozy with a hard-luck story who only needed a good slapping.

There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.

If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting.

If you go to Norway, Finland, Russia or Australia, you'll see Xerox or Fuji-Xerox people, not just the name on the door. We have human beings who live and work and serve customers everywhere around the globe.

The customer doing something innovative is not interested in the size of your company but in whether you understand what he does.

Although a great restaurant experience must include great food, a bad restaurant experience can be achieved through bad service alone. Ideally, service is invisible. You notice it only when something goes wrong.

The customer who likes to be noticed is important to us.

I used to think that deadlines should be ignored until the product was ready: that they were a nuisance, a hurdle in front of quality, a forced measure to get something out the door for the good of the schedule, not the customer.

Representing the first of two types of hybrid organizations, eBay is a centralized company that decentralizes the customer experience.

A man without a smiling face must not open a shop.

Unlike other product developers, Jobs did not believe the customer was always right; if they wanted to resist using a mouse, they were wrong.

The Apple Marketing Philosophy

Seasons or Ritz-Carlton hotel. So Johnson sent his first five store managers through the Ritz-Carlton training

Jobs also decided to eliminate the cursor arrow keys on the Macintosh keyboard. The only way to move the cursor was to use the mouse. It was a way of forcing old-fashioned users to adapt to point-and-click navigation, even if they didn't want to. Unlike other product developers, Jobs did not believe the customer was always right; if they wanted to resist using a mouse, they were wrong.

We believe we have a moral responsibility to keep porn off the iPhone," Jobs declared in an email to a customer. "Folks who want porn can buy an Android.

Some people say, "Give the customers what they want." But that's not my approach. Our job is to figure out what they're going to want before they do. I think Henry Ford once said, "If I'd asked customers what they wanted, they would have told me, 'A faster horse!'" People don't know what they want until you show it to them. That's why I never rely on market research. Our task is to read things that are not yet on the page.

Some people say, "Give the customers what they want." But that's not my approach. Our job is to figure out what they're going to want before they do.

Henry Ford once said, "If I'd asked customers what they wanted, they would have told me, 'A faster horse!

Some people say, "Give the customers what they want." But that's not my approach. Our job is to figure out what they're going to want before they do. I think Henry Ford once said, "If I'd asked customers what they wanted, they would have told me, 'A faster horse!' " People don't know what they want until you show it to them. That's why I never rely on