Quotes About Customer

For the rest of his career, Jobs would understand the needs and desires of customers better than any other business leader, he would focus on a handful of core products, and he would care, sometimes obsessively, about marketing and image and even the details of packaging.

Asked if he wanted to do market research, he said, "No, because customers don't know what they want until we've shown them.

Build something of value and deliver a service compelling enough that people would just use it.

If you've got the power to raise prices without losing business to a competitor, you've got a very good business. If you have to have a prayer session before raising the price by 10%, then you've got a bad business.

What a Business Strategy Should Do • Keep our focus on the customer, with an eye to the competition and the rest of the strategic environment • Provide our team with a continuing stream of options • Enable rapid switching between options • Encourage initiative at all levels—in particular, an execute-and-communicate ("shoot and scoot") mindset rather than one of ask-and-wait • Harmonize our efforts to achieve the future we have in mind.

Running a business with the customer in charge requires total dedication to becoming flexible.

Such innovation and learning will come only from people who are in touch with the voice of the customer and the voice of the process. It can not come from people who act only on instructions from top managers who are immersed in a fog of information about financial results.

A consumer is a shopper who is sore about something.

If you give a man a gift because you hope he will award a particular contract to you, you are obviously demonstrating a lack of confidence in your ability to make your normal services profitable to him. And if you're doing it because your competitors are, then you're suggesting that the prospect really isn't a very ideal customer.

Gross profit margin demonstrates competitive advantage: it is the purest expression of customer valuation of a product, clearly implying the premium buyers assign to a seller for having fashioned raw materials into a finished item and branding it.

The sole purpose of business is service. The sole purpose of advertising is explaining the service which business renders.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

It was a Geek Squad badge from Best Buy.

It's because my regular girl, Shanesha, left the salon and when I went in just now, I had to get my hair done by the new girl, Amy. I just don't think anyone named Amy could understand my hair needs.

Unlike many other startup processes, Customer Development is deep, detailed, and rigorous.

I'm very much looking forward to relentlessly focusing on ensuring an excellent guest experience, removing unnecessary complexity from our operations, championing innovation, and pursuing our mission of making better food accessible to more people.

When a customer is really not happy, it's a very unpleasant experience.

You can be a great researcher, and you can think you have great ideas, but until you're forced to talk to a potential customer, you never really know.

If I go to Lowe's, people will follow me up and down the aisle with kitchen plans and samples.

Most banks tell their customers that they only pay a small upfront fee for international payments. But in reality, customers pay much more.

Diners are upset that restaurants aren't honoring reservations, and a lot of restaurants help bring this on by overbooking.

Many people have said we just need to add more products. Look at Oracle, look at SAP. Add ERP and inventory or compensation. Add all this stuff. What we realized is we're the customer company. We're the front office solution, and our customers would be really upset if we just added a whole bunch of stuff and lost focus.

Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.

You've got to start with the customer experience and work back toward the technology - not the other way around.