Quotes About Customer

When an online service is free, you're not the customer. You're the product.

One man, after receiving a diagnosis of pancreatic cancer, found himself followed everywhere with "insensitive and tasteless" ads for funeral services. The theoretical idea that customers might welcome or enjoy such solicitations increasingly seemed like a bad joke.

When you're thinking of how to make your business bigger, it's tempting to try to think all the big thoughts, the world-changing, massive-action plans. But please know that it's often the tiny details that really thrill someone enough to make them tell all their friends about you.

I believe you shouldn't start a business unless people are asking you to.

First and foremost, there is a difference between being perceived as an expert and being one. In the context of business, the former is what sells product and the latter, relative to your "minimal customer base," is what creates good products and prevents returns.

Cuando los diseñadores desarrollaban la Liberty Tree Tavern, Walt Disney les dijo que había un solo concepto básico: "quiero que las personas vayan a un edificio de cinco millones de dólares a comprar hamburguesas de cinco centavos". Desde aquel día, el precio de las hamburguesas ha aumentado considerablemente, pero la premisa de proporcionar un gran valor sigue allí.

Each brand leader is focused on ensuring that the brand relationship with its customer is strong and differentiated. To accomplish this differentiation, we plan to offer her even more unique product and talk with her in new and exciting ways.

I don't believe very much in corporate offices. I believe in leaders who are with their customers and their people.

In this industry, there's a lot of cases of being a competitor in one way, but you're often a customer and a vendor in another way. It's not atypical in aerospace. Actually, it's not that atypical in a lot of industries.

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

The malls are getting more and more crowded. Customers will come online and find an easy place to shop.

When online business first appeared, a lot of operations would take your order and then disappear.

An informed customer is a satisfied one.

Starbucks itself is a product of diverse global cultures: "Starbuck's customers, whether in Zurich or Beirut, are drinking an American version of an Italian evolution of a beverage invented by Arabs brewed from a bean discovered by Africans."71

El hombre cuya cara no sonríe no debe abrir una tienda".

Guest Relations Handbook

If we want to be the best company for our customers and investors, we must first be the best company for our employees.

Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.

Then when you want free association, you could stretch your patient out the way the barber does to lather up his customer, and when the fifty minutes are up, you could tilt the chair forward again and hand him a mirror so he can see what he looks like on the outside after you've shaved his ego.

The company that writes your paycheck every two weeks is not your employer; they are your customer. Adopt this mind-set and everything changes. You are free from the daily grind—free to grow your business and serve your customers, your fellow man.

Characteristic of the overall difference between Boston and New York, the population at the Acropolis was far less forlorn. Its customers were just those who, for whatever reason, wanted to eat coffee-shop food at very strange hours.

the lowest price nor the highest quality, but the depth and consistency of the human interactions between a company and its customers.

Yeah, it's so popular it's almost legal. The customers are torn between needing someone and wanting to be alone at the same time, which has probably always been the name of that particular game, even before we had the neuroelectronics to enable them to have it both ways.

It's as though the leaders aspire to create a complaint-free service rather than an extraordinary one.