Quotes About Customer

Employees as cast members" is a generative metaphor that has worked for Disney for more than fifty years.

companies often emphasize features when they should be emphasizing benefits.

Our median customer is 32 years old, married, with kids; and 93% of our customers work a full-time job. Our typical customer has 1.7 children (with 1.3 under the age of five). Her top 3 reasons for buying our product are 1) convenience, 2) familiar flavor, and 3) "not as bad" nutritionally as many of our competitors.

The surprise about great service experiences is that they are mostly forgettable and occasionally remarkable

Because when a customer says thanks, they make you happy, but they make themselves even happier.

What the Magic Castle has figured out is that, to please customers, you need not obsess over every detail. Customers will forgive small swimming pools and underwhelming room décor, as long as some moments are magical. The surprise about great service experiences is that they are mostly forgettable and occasionally remarkable.

Guthrie doesn't share his findings from his customer meetings; he creates a situation where they can replicate his discovery. It becomes their own insight, and as a result, they're motivated to act.

Deep inside every customer is a treasure trove of half-baked ideas, creative capacity, and ingenuity-in-the-raw.

Curiosity is the secret map to accessing and mining your customer's imagination.

Be absorbed in what your customer is saying; be inspired by what your customer is meaning.

Never assume you know what your customers value or that their preferences will remain static.

Remember, a great conversation with a customer is not debate practice. Be a learner, not an interrogator.

The opportunity to co-create is a gift you give your customer as a way to summon their imagination.

Access to inside your customer's imagination comes with learning and discovering together, out loud.

and "What can we do to help keep you fresh and renewed so you can better handle the challenge of dealing with customers all day?" Remember that focus groups can be virtual online, not just face to face.

One of the surest signs of a bad or declining relationship with a customer is the absence of complaints. Nobody is ever that satisfied, especially not over an extended period of time. The customer is either not being candid or not being contacted. —Theodore Levitt Business School Professor, Harvard University

We are really anxious to do all we can to improve our service, and your feedback would be very helpful.

unanswered! 7. Don't take sides. If you find yourself in the line of fire between the customer and your employee, take the high ground. Instead of choosing sides, your best approach will be to try to collect facts and make a decision based on the performance, not the people involved. Remember that win/lose situations leave losers (and negative

Your most unhappy customers are your greatest source of learning. —Bill Gates 6 Little Things Mean a Lot It's not the one thousand dollar things that upset the customer, but the five buck things that bug them. —Earl Fletcher Sales and Management Trainer, Volkswagen Canada

Wise organizations realize that by crafting processes, practices, and policies that play fair with customers, allow people to feel heard and respected when there are problems, and create the feeling that customers' best interests are being looked after, they build the ultimate competitive weapon: the fervently loyal customer who evangelizes to all within earshot (or Internet connection) about their organization. More leaders are also being won over by

Envision what the path would be if the best answer lay inside the imagination of the customer.

Invite your customer to take risks in the pursuit of inspired innovation, and be your customer's net when they step onto that high wire.

If the pursuit of customer imagination were a religion, passion would be its hymnal.

A physical store cannot be reconfigured on the fly to cater to each customer based on his or her particular interests.