Quotes About Customer

the most successful development occurs when developers talk directly to customers or are part of business teams.

true productivity has to be measured relative to the outcomes of the overall system, not just the software. Just producing a lot of lines of code or function points is irrelevant; the real question is, How much improvement in customer outcomes has the development team generated?

If the vision of perceived integrity isn't refreshed regularly, the engineers have a tendency to get lost in the technical details and forget the customer values.

The customer is always right' may have become a standard motto in the world of business, but the idea that 'the audience is always right,' has yet to make much of an impression on the world of presentation, even though for the duration of the presentation at least, the audience is the speaker's only customer.

Our business is about technology, yes. But it's also about operations and customer relationships.

The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants.

I started the business with a simple question: How can we make the process of buying a computer better? The answer was: Sell computers directly to the end customer. Eliminate the reseller's markup and pass those savings on to the customer.

Thus, the Entrepreneurial Model does not start with a picture of the business to be created but of the customer for whom the business is to be created.

Some managers mistake "customer focus" to mean they must serve all customer needs or respond to every request from distribution channels.

Approaches to differentiating can take many forms: design or brand image, technology, features, customer service, dealer network, or other dimensions.

El valor es la capacidad de satisfacer o rebasar las necesidades de los clientes, y también de hacerlo eficientemente.

Fit is important because discrete activities often affect one another. A sophisticated sales force, for example, confers a greater advantage when the company's product embodies premium technology and its marketing approach emphasizes customer assistance and support.

A production line with high levels of model variety is more valuable when combined with an inventory and order processing system that minimizes the need for stocking finished goods, a sales process equipped to explain and encourage customization, and an advertising theme that stresses the benefits of product variations that meet a customer's special needs.

Innovation is the creation and delivery of new customer value in the marketplace.

A satisfied customer is the best business strategy of all.

Hire the wrong people and you'll find that you can't beat them hard enough to make them treat customers well. Hire the right people and no beatings are necessary.

She went to the Better Business Bureau, which elicited a response from the spa's owner stating, "It is our policy to not accept any kinds of abnormal sexual oriented customers to our facility such as homosexuals, or transgender.

Toyota: «Sobrevivir a largo plazo como compañía a través de la mejora y de la evolución del modo de fabricar buenos productos para el cliente.» Figura 3.2. Filosofía de Toyota.

I smiled into the air the way I smiled when customers unbuckled their belts, and I made my eyes laugh as if everything were some version of a good time.

It's sad that we have become so accustomed to bad service that we're shocked when we get good service.

Implication Questions take a customer problem and explore its effects or consequences. As we'll see, by asking Implication Questions successful people help the customer understand a problem's seriousness or urgency.

The purpose of questions in the larger sale is to uncover Implied Needs and to develop them into Explicit Needs.

If you can't solve a problem for your customer, then there's no basis for a sale. But if you uncover problems you can solve, then you're potentially providing the buyer with something useful.

The most common strategic error that salespeople make in this phase of the sale is that they don't try to uncover the customer's guidelines, or criteria, for making the decision.