Quotes About Engagement

Another variety of close-up involves going to the genba, a Japanese term meaning "the real place" or, more loosely, the place where the action happens. Japanese detectives, for instance, call the crime scene the genba. In a manufacturing firm, the genba would be the factory floor, and for a retailing company it would be the store. Practitioners of Total Quality Management encourage leaders to "go to the genba" to understand problems.

Action triggers simply have to be specific enough and visible enough to interrupt people's normal stream of consciousness. A

Employees as cast members" is a generative metaphor that has worked for Disney for more than fifty years.

The most basic way to get someone's attention is this: Break a pattern. Humans

It's rude to make people feel they're being excluded from a conversation.

making a gut-level emotional connection.

CONNECTION: Defining moments are social:

The simple act of committing to an answer makes the students more engaged and more curious about the outcome.

Let's face it: Most PowerPoints aren't creating a lot of emotion.

Know what your listeners care about, so you can tailor your communication to them.

Rule #1. Simpler Is Better: Round with Enthusiasm.

Programs that reduce drug use employ interactive methods, while ineffective programs don't.

If you've got to teach an idea to a room full of people, and you aren't certain what they know, concreteness is the only safe language.

Unexpected ideas are more likely to stick because surprise makes us pay attention and think.

That's what sticky ideas do – they make people feel something. Change comes from feeling, not facts. Not

Intimacy escalates with turn-taking

making messages "emotional" is to make people care.

The lesson for the rest of us is that if we want to make people care, we've got to tap into the things they care about. When everybody taps into the same thing, an arms race emerges. To avoid it, we've either got to shift onto new turf, as Thompson did, or find associations that are distinctive for our ideas.

It will come as no surprise that one reliable way of making people care is by invoking self-interest.

This is an economic issue as well as an emotional one: In a survey of 10,000 employees from the 1,000 largest companies, 40% of workers cited "lack of recognition" as a key reason for leaving a job. This

Stay alert to the promise that moments hold. These moments do not need to be "produced.

the value of asking more questions and listening to the answers.

That's what sticky ideas do—they make people feel something. Change comes from feeling, not facts.

As recounted in his book It's Your Ship, one of Captain Abrashoff's first moves was to interview every one of the 310 crew members on the ship. He learned their personal histories and their motivations for joining the navy, and he sought their opinions about the Benfold: What do you like most? Least? What would you change if you could?