Quotes About Engagement

a Simple Unexpected Concrete Credentialed Emotional Story. A clever observer will note that this sentence can be compacted into the acronym SUCCESs. This

In a survey of 10,000 employees from the 1,000 largest companies, 40% of workers cited "lack of recognition" as a key reason for leaving a job.

As I see it, I am not just in charge of food service; I am in charge of morale.

This three-part recipe—a (1) clear insight (2) compressed in time and (3) discovered by the audience itself—provides a blueprint for us when we want people to confront uncomfortable truths.

Nonresponsiveness is corrosive.

To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I want my audience to ask?

The most basic way to make people care is to form an association between something they don't yet care about and something they do care about. We

There's no such thing as a passive audience.

Common sense is the enemy of sticky messages, if I already "get" what you're trying to tell me, why should I be obsessed about remembering it.

Mental simulation is not as good as actually doing something. But it's the next best thing. And the right kind of a story is a simulation.

The most basic way to get someone's attention is this: Break a pattern.

The first problem of communication is getting people's attention.

Curiosity is the secret map to accessing and mining your customer's imagination.

Be absorbed in what your customer is saying; be inspired by what your customer is meaning.

Remember, a great conversation with a customer is not debate practice. Be a learner, not an interrogator.

The opportunity to co-create is a gift you give your customer as a way to summon their imagination.

Access to inside your customer's imagination comes with learning and discovering together, out loud.

and "What can we do to help keep you fresh and renewed so you can better handle the challenge of dealing with customers all day?" Remember that focus groups can be virtual online, not just face to face.

One of the surest signs of a bad or declining relationship with a customer is the absence of complaints. Nobody is ever that satisfied, especially not over an extended period of time. The customer is either not being candid or not being contacted. —Theodore Levitt Business School Professor, Harvard University

Innovation dances to the sweet sound of a banjo. Banjo behavior makes people want to jump up and join in.

There's an important middle piece to the puzzle: Listening means actively seeking to understand another person. That's why we say it's a contact sport. Listening without contact, listening without a dramatic connection, is like looking without seeing.

It's communication - that's what theatre is all about.

We are not interested in developing eternity or immortality, or in preventing being sick or being born. We are interested in doing something while we are alive, while we are breathing, while we can see the beauty of the snow, the flowers, the blue sky, the sunshine, and the many other things we can imagine.

I read everywhere. It's like a bodily function. I don't need quiet. I write and read with the TV on. I follow the TV show while I read. TV doesn't require a lot of brainpower.