Quotes About Engagement

Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak.

When we pick up one end of the stick, we pick up the other.

Even if I do know that in order to interact effectively with others I really need to listen to them, I may not have the skill.

may not even know I need to listen. Even if I do know that in order to interact effectively with others I really need to listen to them, I may not have the skill. I may not know how to really listen deeply to another human being. But knowing I need to listen and knowing how to listen is not enough. Unless I want to listen, unless I have the desire, it won't be a habit in my life. Creating a habit requires work in all three dimensions.

You can be active in a church but inactive in its gospel.

proactive people have a Circle of Concern that is at least as big as their Circle of Influence, accepting the responsibility to use their influence effectively.

to be proactive you must learn to act and not be acted upon.

Taking initiative does not mean being pushy, obnoxious, or aggressive. It does mean recognizing our responsibility to make things happen.

ACT OR BE ACTED UPON

Without involvement, there is no commitment.

Stephen R. Covey

the first and most basic habit of a highly effective person in any environment, the habit of proactivity.

And to be effective, that statement has to come from within the bowels of the organization.

As I told the manager of the first hotel I visited, I know a lot of companies with impressive mission statements. But there is a real difference, all the difference in the world, in the effectiveness of a mission statement created by everyone involved in the organization and one written by a few top executives behind a mahogany wall.

ingenuity, his resourcefulness. PC work is treating employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best part—their hearts and minds.

There are organizations that talk a lot about the customer and then completely neglect the people that deal with the customer—the employees.

she watched his face because she hoped it would betray some indication of her own reality – some flicker of interest or concentration of notice which might indicate that she was actually present with another person.

Stephen Covey dijo "Muchos de nosotros no escuchamos con la intención de entender, escuchamos con la intención de responder". Aprende a escuchar.

Concentrate on one task at a time and devote your full attention to it. Trying to accomplish two things at once usually produced double mediocrity. Something well done was something done with dedication.

Never let your opponent speak unilaterally.

Always know your battlefield. He

everything is handled right now on the spot.

If what you're saying is bouncing off their psychological armor, it makes little difference how good you are at saying it. You are not being heard. Your people have to hear you to be moved by you.

Because your employee must first appreciate that you are on her wavelength and understand her thinking completely.