Quotes About Engagement

How can we send a signal over the phone, when the customer calls with a question, that we are different than the other companies, and they are going to feel more welcome and at home with us? How do we create a relationship right there at the point of that call? What

Good leaders continue to seek creative input from their direct reports. This practice is not only good for the business, it's also highly motivational for both parties to the conversation.

When your life itself becomes the subject matter of the creative process, a very different experience of life opens to you—one in which you are involved with life at its very essence.

To see doesn't mean to initiate a programme of inaction. … To act or not to act is not the question. The question is whether or not we're awake. (…) [T]o … see what's happening in each moment, and base our actions on what we see, not on what we think.

Most of the time, … we … are at best only partially engaged in the moment. … [O]ften [we are] lost in thought or reverie – barely here at all. (…) How often we miss the moment simply because we're not here. We tune out much of the world – and much of ourselves as well[.]

We habitually act out of … thoughts and assumptions – most of which we're only vaguely aware of – rather than out of full engagement with the moment.

El compromiso mínimo que pedimos al prospecto debe eliminar nuestro riesgo, o al menos hacerlo manejable.

every question mark adds to our cognitive workload, distracting our attention from the task at hand.

There's a good usability principle right there: If something requires a large investment of time—or looks like it will—it's less likely to be used.

Clear, well-thought-out navigation is one of the best opportunities a site has to create a good impression.

Another needless source of question marks over people's heads is links and buttons that aren't obviously clickable. As a user, I should never have to devote a millisecond of thought to whether things are clickable—or not.

When we're creating sites, we act as though people are going to pore over each page, reading all of our carefully crafted text, figuring out how we've organized things, and weighing their options before deciding which link to click. What

It's not what we call ourselves that matters, it's the attitude we bring and the skills we can contribute.

How many people have never raised their hand before?

In my opening seconds, I would say, It's great to be here, then move to several other spots on the stage and say, No, it's great to be here! I would move again: No, it's great to be here!

Being on Twitter is like having a fern.

teaching is, after all, a form of show business.

Don't have sex man. It leads to kissing and pretty soon you have to start talking to them. Steve Martin

I think communication is so firsbern.

In ACT, values are freely chosen, verbally constructed consequences of ongoing, dynamic, evolving patterns of activity, which establish predominant reinforcers for that activity that are intrinsic in engagement in the valued behavioral pattern itself

If you really want to persuade someone who doesn't wish to be persuaded, you should tell him a story.

His best chance of doing so is to engage the public's emotions, for emotion is the enemy of rational argument.

Your argument may be factually indisputable and logically airtight but if it doesn't resonate for the recipient, you won't get anywhere.

Muchos de nuestros descubrimientos pueden no ser de mucha utilidad, incluso puede que no sean concluyentes. Pero eso está bien. Lo que intentamos es iniciar una conversación, no tener la última palabra. Y eso significa que en las páginas que siguen puede encontrar unas cuantas cosas de las que discrepe. De hecho, nos decepcionaría que no las encontrara.