Quotes About Customer-centric

Companies committed to growth make staying ahead of their customers' wants and needs a hallmark of their culture and accomplish that goal through constant radical change and reinvention.

The top principle for disruptive and sustaining innovation is that it has to have a laser focus on customers. Innovation begins with their needs and expectations.

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.

I think the reason that we do things the way we do is because we respect the customer. And I don't look at what we do as anything less than any other brand.

I make all my advertising decisions based on what is best for my customers and my employees.

The focus should be on the customer, not on the Web site. It's pretty obvious that a simple Web site is easier to use than one with of a bunch of fancy gadgets. He was adamant about that.

We used to build businesses with all effort and hard work. Today, we create businesses by paying attention to what the market wants and co-creating with those we serve.

At United, I will dedicate myself to making our airline flyer-friendly.

You define yourself by either what your clients want or what you believe they'll need for the future. So: Define yourself by your client, not your competitor.

We must understand what is on clients' minds and what their needs are, and we must also be close to our teams who are serving our clients. At day's end, it is all about delivering value to our clients as defined by them.

The days of trying to get a consumer to come to you are over. You really have to be in the consumer's world, wherever, whenever and however.

We need to reengineer companies to focus on figuring out who the customer is, what's the market and what kind of product you should build.

Being right is important. Too many great teams march off saying, 'If we build it, they will come,' and then never are able to change the idea towards something that people really want.

Digital is really two things. It refers to a set of technologies, everything from artificial intelligence to the use of e-commerce. But digital is really about a different way of working, of making decisions, of partnering and reaching your clients, and so it's also about how you do things.

Customers first, employees second, and shareholders third.

We found we were able to create better, customer-centric product features more quickly with a more diverse product team.

It's really important we stay in touch with our customers and try to, over time, have more packages and flexibility than perhaps we have historically offered. And that's part of that tension that is healthy that is going on in the marketplace.

You can't just tell your team, 'Think long term.' It doesn't work that way. When you are starting out, you have to always think about trying to build something of value for the customer: something they can use all the time, something of use.

From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing.

These core values include: Creating a customer-first service mentality. Producing an honest and ethical way of doing business. Delivering compelling value. Treating people with respect. Rewarding hard work and results. Choosing to err on the customer's behalf.

Sam wouldn't let us hedge on a price at all. Say the list price was $1.98, but we had only paid 50 cents. Initially, I would say, 'Well, it's originally $1.98, so why don't we sell it for $1.25?' And he'd say, 'No. We paid 50 cents for it. Mark it up 30 percent, and that's it. No matter what you pay for it, if we get a great deal, pass it on to the customer.' And of course that's what we did." It

The best form of customer service is self service. Constantly empower customers to get their own answers themselves.

It doesn't make any sense to make a key and then run around looking for a lock to open. The only productive solution is to find a lock and then fashion a key. It's easier to make products and services for the customers you seek to serve than it is to find customers for your products and services.

Marketers don't use consumers to solve their company's problem; they use marketing to solve other people's problems.