Quotes from Daniel Goleman

Character, writes Amitai Etzioni, the George Washington University social theorist, is "the psychological muscle that moral conduct requires."14

To know that a person is a valedictorian is to know only that he or she is exceedingly good at achievement as measured by grades. It tells you nothing about how they react to the vicissitudes of life."6

The slow, deliberate forces of evolution that have shaped our emotions have done their work over the course of a million years; the last 10,000 years, despite having witnessed the rapid rise of human civilization and the explosion of the human population from five million to five billion, have left little imprint on our biological templates for emotional life.

Empathy, as we have seen, leads to caring, altruism, and compassion. Seeing things from another's perspective breaks down biased stereotypes, and so breeds tolerance and acceptance of differences.

Writing about the coming information-rich world, he warned that what information consumes is "the attention of its recipients. Hence a wealth of information creates a poverty of attention."9 PART I THE ANATOMY OF ATTENTION

emotional aptitude is a meta-ability, determining how well we can use whatever other skills we have, including raw intellect.

Love, tender feelings, and sexual satisfaction entail parasympathetic arousal, the physiological opposite of the fight-or-flight mobilization shared by fear and anger. The parasympathetic pattern, dubbed the relaxation response, is a body wide set of reactions that generates a general state of calm and contentment, facilitating cooperation.

Leaders set strategy; they motivate; they create a mission; they build a culture.

Lo que distingue a las estrellas de los demás no es el coeficiente intelectual académico, sino el emocional.

La mayor parte de las veces no podemos dictar qué emociones vamos a sentir, cuándo vamos a sentirlas ni con qué fuerza.

What allows people to have such a strong inner compass, a North Star that steers them through life according to the dictates of their deepest values and purposes?

The single most important contribution education can make to a child's development is to help him toward a field where his talents best suit him, where he will be satisfied and competent.

elementos básicos da inteligência emocional: aprender a reconhecer, controlar e canalizar os sentimentos; ter empatia e lidar com os sentimentos que afloram em seus relacionamentos.

Todos formamos parte de la caja de herramientas del otro para el cambio emocional, para bien o para mal.

Cuando el líder no sabe empatizar ni interpretar adecuadamente las emociones ajenas genera disonancia y

People's beliefs about their abilities have a profound effect on those abilities. Ability is not a fixed property; there is a huge variability in how you perform. People who have a sense of self-efficacy bounce back from failures; they approach things in terms of how to handle them rather than worrying about what can go wrong."24 FLOW:

Con eso se redefine la labor esencial del líder: ayudar a la gente a alcanzar la zona cerebral donde puede dar lo mejor de sí, y a permanecer en ella.

Os cuidados médicos falham quando os pacientes não seguem aquilo que o médico lhes diz; cerca de metade de todos os medicamentos que os médicos prescrevem aos pacientes nunca é tomada. O elemento que mais fortemente pode prever se um paciente seguirá essas instruções é sentir que o médico está genuinamente preocupado consigo.

we learn the emotional habits that can undermine our best intentions, as well as what we can do to subdue our more destructive or self-defeating emotional impulses. Most important, the neurological data suggest a window of opportunity for shaping our children's emotional habits.

Os sentimentos morais derivam da empatia e as reflexões morais implicam tempo e foco. Um dos custos do frenético fluxo das distrações que enfrentamos hoje em dia, receiam alguns, é uma erosão da empatia e da compaixão. Quanto mais distraídos andamos, menos conseguimos cultivar formas mais subtis de empatia e compaixão.

self-absorption in all its forms kills empathy, let alone compassion.

No podemos controlar lo que vamos a sentir, pero sí decidir qué hacemos a continuación.

It takes a socially intelligent family to help build what developmental psychologists call a "positive affective core"—in other words, a happy child.4

At age ten, roughly the same percent of girls as boys are overtly aggressive, given to open confrontation when angered. But by age thirteen, a telling difference between the sexes emerges: Girls become more adept than boys at artful aggressive tactics like ostracism, vicious gossip, and indirect vendettas. Boys, by and large, simply continue being confrontational when angered, oblivious to these more covert strategies.