Quotes from Daniel Goleman

What makes the difference between stars and the others is not their academic IQ, but their emotional IQ. They are better able to motivate themselves.

A capacidade que os poderosos têm de ignorar as pessoas inconvenientes (e as verdades inconvenientes) não lhes dando atenção tornou-se o centro das atenções dos psicólogos sociais, que têm encontrado relações entre o poder e as pessoas a quem damos mais e menos atenção.

Las ideas creativas son como un capullo delicado: hay que mimarlas para que florezcan.

managing feelings so

Em geral, as crianças pequenas aprendem muito acerca das emoções ao olharem para os olhos dos outros, ao passo que os autistas evitam o olhar, não beneficiando dessas lições.

key competencies match a given organization's reality. Each company and each industry has its own emotional ecology, and the most adaptive traits for workers will differ accordingly.

Carol Gilligan points to as a key disparity between the sexes: boys take pride in a lone, tough-minded independence and autonomy, while girls see themselves as part of a web of connectedness. Thus boys are threatened by anything that might challenge their independence, while girls are more threatened by a rupture in their relationships.

The emotional/rational dichotomy approximates the folk distinction between heart and head; knowing something is right in your heart is a different order of conviction - somehow a deeper kind of certainty - than thinking so with your rational mind.

Por ello decimos que el líder desconectado de su mundo interno carece de timón, el indiferente a los sistemas mayores en los que se mueve está perdido, y el inconsciente ante el mundo interpersonal está ciego.

Trial and error, reverse-engineering stuff in your mind—all the ways kids interact with games—that's the kind of thinking schools should be teaching. As the world becomes more complex," Wright adds, "games are better at preparing you." "Kids are natural systems thinkers," says

la guía con que cuentan éstos para aprender a controlar sus propios impulsos y el ejercicio de la empatía constituyen elementos fundamentales del desarrollo emocional. Por el mismo motivo, el descuido, el abuso, la falta de sintonía, la brutalidad y la indiferencia pueden dejar su negativa impronta profundamente grabada en los circuitos nerviosos de la emoción.15

A surprise: mindfulness also improved working memory—the holding in mind of information so it can transfer into long-term memory. Attention is crucial for working memory; if we aren't paying attention, those digits won't register in the first place.

A reader's mind typically wanders anywhere from 20 to 40 percent of the time while perusing a text.

A wealth of information means a poverty of attention.

In the twenty-first century, the most successful leaders will focus on sustaining superior performance by aligning people around mission and values, and empowering leaders at all levels, while concentrating on serving customers and collaborating throughout the organization.

lo que determina la productividad real del colectivo no es su potencial teórico (es decir, su coeficiente intelectual colectivo), sino la forma de coordinar sus esfuerzos.

inteligencia emocional, características como la capacidad de motivarnos a nosotros mismos, de perseverar en el empeño a pesar de las posibles frustraciones, de controlar los impulsos, de diferir las gratificaciones, de regular nuestros propios estados de ánimo

My students," a business school professor confides, understand "organizational life as a kind of 'vanity fair,' in which those who want to get ahead can do so by playing to the vanity of their superiors." One plays this game, his students know, by using outright flattery and adulation. Enough sycophancy, they believe, will lead to promotions. If in the process they have to withhold, downplay, or distort important information, so be it.

Anatomically the emotional system can act independently of the neocortex," LeDoux told me. "Some emotional reactions and emotional memories can be formed without any conscious, cognitive participation at all.

Think of attention as a mental muscle that we can strengthen by a workout. Memorization works that muscle, as does concentration. The mental analog of lifting a free weight over and over is noticing when our mind wanders and bringing it back to target.

El liderazgo no es sinónimo de dominación, sino el arte de convencer a la gente de que colabore para alcanzar un objetivo común.

that social intelligence is both distinct from academic abilities and a key part of what makes people do well in the practicalities of life. Among the practical intelligences that are, for instance, so highly valued in the workplace is the kind of sensitivity that allows effective managers to pick up tacit messages.

A belligerent samurai, an old Japanese tale goes, once challenged a Zen master to explain the concept of heaven and hell. But the monk replied with scorn, "You're nothing but a lout— I can't waste my time with the likes of you!" His very honor attacked, the samurai flew into a rage and, pulling his sword from its scabbard, yelled, "I could kill you for your impertinence.""That," the monk calmly replied, "is hell.

Cada vez es mayor la evidencia de que los pacientes deprimidos que se hallan aquejados de una enfermedad grave también deberían recibir tratamiento para su depresión.