Quotes About Communication

When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity.

What was once a careless complaint among friends can now get you fired.

Publilio Syro, señaló: "Nos interesan los demás cuando se interesan por nosotros".

Franklin D. Roosevelt knew that one of the simplest, most obvious and most important ways of gaining good will was by remembering names and making people feel important—yet how many of us do it?

Numerous studies have shown that the physical act of smiling, even while on a phone call, actually improves the tone in which your words are conveyed

Always default to diplomacy. Admit that you may be wrong.

PRINCIPLE 3 Remember that a person's name is to that person the sweetest and most important sound in any language.

Be agreeable. Ask questions.

Sea un buen oyente. Anime a los demás a que hablen de sí mismos.

President Lincoln was a master communicator, and humility was at the heart of all he said.

Paige stays grumpy and I end up frustrated.

there are plenty of people willing to share their side of the story

I found that by getting him to say 'yes, yes' from the outset, he forgot the issue at stake and was happy to do all the things I suggested.

When we can't tell anyone else—we can always tell God.

even in such technical lines as engineering, about 15 percent of one's financial success is due to one's technical knowledge and about 85 percent is due to skill in human engineering—to personality and the ability to lead people.

Even if people are already on your side, bragging and whining don't bring them closer.

Get the other person saying "yes, yes" immediately.

to make them happy to do what it is we would like them to do

Os homens devem ser ensinados como se não fossem ensinados, e o desconhecido, proposto como se fosse algo esquecido.

We sometimes find ourselves changing our minds without any resistance or heavy emotion, but if we are told we are wrong, we resent the imputation and harden our hearts.

A problem well stated is a problem half solved.

Be sincere. Do not promise anything that you cannot deliver. Be empathetic. Ask yourself what it is the other person really wants.

The difference, as they say, is in the details—the often subtle details of your daily interactions.

REGLA 4 Empiece en forma amigable.