Quotes About Communication

it is turning us into shallower thinkers

un genuino interés en la otra persona es la cualidad más importante que pueda tener un vendedor

La crítica es inútil porque pone a la otra persona a la defensiva, y por lo común hace que trate de justificarse.

have discovered from personal experience that one can win the attention and time and cooperation of even the most sought-after people by becoming genuinely interested in them.

When the late Lord Northcliffe found a newspaper using a picture of him which he didn't want published, he wrote the editor a letter. But did he say, 'Please do not publish that picture of me any more; I don't like it'? No, he appealed to a nobler motive. He appealed to the respect and love that all of us have for motherhood. He wrote, 'Please do not publish that picture of me any more. My mother doesn't like it.

Realización de una persona*:

Always make the other person happy about doing the thing you suggest.

is the individual who is not interested in his fellow men who has the greatest difficulties in life and provides the greatest injury to others. It is from among such individuals that all human failures spring.

PRINCIPLE 1 The only way to get the best of an argument is to avoid it.

review how he refers to himself on his website or blog.

Scolding parents and domineering bosses and husbands and nagging wives ought to realize that people don't want to change their minds. They can't be forced or driven to agree with you or me. But they may possibly be led to, if we are gentle and friendly, ever so gentle and ever so friendly.

Lincoln did go to see Stanton. Stanton convinced him that the order was wrong, and Lincoln withdrew it. Lincoln welcomed criticism when he knew it was sincere, founded on knowledge, and given in a spirit of helpfulness.

Draw yourself up to your full height and look your audience straight in the eyes, and begin to talk as confidently as if every one of them owed you money. Imagine that they do. Imagine that they have assembled there to bet you for an extension of credit. The psychological effect on you will be beneficial.

How he handles names plays a leading role in this process.

without seeming false in your praise.

PRINCIPLE 9 Make the other person happy about doing the thing you suggest.

Para ser interesante, hay que interesarse.

Arguing with another person will rarely get you anywhere;

El odio nunca es vencido por el odio sino por el amor", y un malentendido no termina nunca gracias a una discusión sino gracias al tacto, la diplomacia, la conciliación, y un sincero deseo de apreciar el punto de vista de los demás.

As Charles Kettering puts it: "A problem well stated is a problem half solved.

It takes the relationship to another level

So much of our time online is spent arguing or feeding arguments.

Acepte el desacuerdo. Recuerde el eslogan: "Cuando dos socios siempre están de acuerdo, uno de ellos no es necesario". Si hay algo que se le ha pasado por alto, agradezca a quien se lo recuerde. Quizá este desacuerdo es su oportunidad de corregirse antes de cometer un grave error.

Si no oía claramente el nombre, decía: "Lo siento. No oí bien". Después, si el nombre era poco común, preguntaba cómo se escribía.