Quotes About Customers

But I'm going to say it again anyway: the secret of successful retailing is to give your customers what they want. And really, if you think about it from your point of view as a customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.

When you move like we did from town to town in these mostly rural areas, word of mouth gets your message out to customers pretty quickly without much advertising.

our main real estate effort should be directed at getting out in front of expansion and letting the population build out to us. Just like in the beginning, we start around these small towns, people drive past our stores, get to know us, and become customers.

And here it is: the more you share profits with your associates—whether it's in salaries or incentives or bonuses or stock discounts—the more profit will accrue to the company. Why? Because the way management treats the associates is exactly how the associates will then treat the customers. And if the associates treat the customers well, the customers will return again and again, and that is where the real profit in this business lies

The idea was simple: when customers thought of Wal-Mart, they should think of low prices and satisfaction guaranteed. They could be pretty sure they wouldn't find it cheaper anywhere else, and if they didn't like it, they could bring it back.

We don't believe in taking a lot of money out of Wal-Mart's cash registers and giving it to charity for the simple reason that any debit has to be passed along to somebody—either our shareholders or our customers.

For humans, honesty is a matter of degree. Engineers are always honest in matters of technology and human relationships. That's why it's a good idea to keep engineers away from customers, romantic interests, and other people who can't handle the truth.

Customers have different need states and life experiences.

There are only two industries that refer to their customers as users.

They were addicts, and addicts of any kind were very reliable customers.

A company who cheats its employees gets merely the customers & clients who eat covertly its progress and profit through its workforce only.

A disgruntled, talented employee can do more damage to the market image & reputation of the organization than all its dissatisfied clients or discontented customers.

Scale can create value for shareholders; for consumers, who are beneficiaries of better products, delivered more quickly and at less cost; for the businesses that are our customers; and for the economy as a whole.

A lesser but still fundamental rule of racing is that you properly enter the event. Anyone who doesn't but still insists on running interferes with the paying customers.

The Max 10 will provide customers with even more flexibility in terms of airplane range and higher seat count.

Our customers' business interests are heavily dependent on the oil and gas industry.

If you have good food, people will come to your restaurant.

Charging a fee for an online service is a good way to lose 90 percent of your customers.

There are those who say the music industry must adapt to a wired world. They point to the decades-long rise in CD prices, even as manufacturing costs came down, and to data that shows Napster may actually increase sales of CDs by music-hungry customers as evidence that the music industry is simply afraid of a new technology.

I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That's always been my competitive advantage.

What feats of ingenuity have we not been forced to perform, at times, in order to meet our customers' wishes? Those only who have had charge of a large, modern kitchen can tell the tale.

In terms of the energy-banking concept, what we'd love to be able to do is to act in a way where customers could deposit excess energy when they didn't need it and withdraw it when they did need it.

Employees who report receiving recognition and praise within the last seven days show increased productivity, get higher scores from customers, and have better safety records. They're just more engaged at work.

PayPal came within an inch of being shut down by regulators when they started. The feds seizing the Dwolla account and stealing the money that is owned by Mt. Gox customers is more proof that Bitcoin is the superior payment system.