Quotes About Customers

Because it is a monopoly, government brings inefficiency and stagnation to most things it runs; government agencies pursue the inflation of their budgets rather than the service of their customers; pressure groups form an unholy alliance with agencies to extract more money from taxpayers for their members. Yet despite all this, most clever people still call for government to run more things and assume that if it did so, it would somehow be more perfect, more selfless, next time.

Because we don't live in a society anymore, Tom. We live in an economy. We're not citizens. We're customers.

Most Asian companies rely on their cost and speed advantages, and so have not developed strong marketing skills. Therefore, although in Asia foreign firms may be competing with similar products and targeting the same customer groups, their superior marketing approach can give them an enormous competitive edge when it comes to winning customers.

Russia is a bride who rejected her bridegroom in the interests of becoming a free woman and became instead the worst of prostitutes—she now kills her customers and her children indiscriminately.

Real transformations of major tech companies are extremely rare: I think because companies develop a particular capability, and a set of customers, and change is hard. You can't take the stripes off a tiger. If you're born a dog, you don't die a cat.

Strategy becomes the particular array of activities aligned to deliver a particular mix of value to a chosen array of customers.

What was the vision of the founder? What were the products and customers that made the company? Looking backward, one can reexamine the original strategy to see if it is still valid. Can the historical positioning be implemented in a modern way, one consistent with today's technologies and practices? This

Rivalry is especially destructive to profitability if it gravitates solely to price because price competition transfers profits directly from an industry to its customers. P.32

Software design as taught today is terribly incomplete. It talks only about what systems should do. It doesn't address the converse—things systems should not do. They should not crash, hang, lose data, violate privacy, lose money, destroy your company, or kill your customers.

We have a lot of existing customers which are also considering Linux desktop migrations and rolling out some of these programs, so we're learning from them.

and Mozasu believed that life was like this game where the player could adjust the dials yet also expect uncertainty of factors he couldn't control. He understood why his customers wanted to play something that looked fixed but which also left room for randomness and hope.

It tended to upset customers when they discovered the supposedly dead former proprietor of the shop wandering around.

History — the product, not the raw material — is a bottle with a label. For many years now, the emphasis of historical discussion has been laid upon the label (its iconography, its target-group of customers) and upon the interesting problems of manufacturing bottle-glass. The contents, on the other hand, are tasted in a knowing, perfunctory way and then spat out again. Only amateurs swallow them.

Success in the larger sale depends, more than anything else, on how the Investigating stage of the call is handled.

In summary, Need-payoff Questions are important because they focus attention on solutions, not problems. And they make customers tell you the benefits.

If you can get your customers to say, "I want it," it's not difficult to make a Benefit by replying, "We can give it to you.

as a utility served more customers, it would become more efficient, allowing it to cut the cost of power further and in turn attract even more customers.

Ethics are more important than ever before to a company's reputation with customers, investors, potential recruits and indeed its own staff. And

Two dreams – to make the best possible products for our customers and to create the best quality of work life for our employees.  They must go hand and hand!

Old Time, in whose banks we deposit our notes Is a miser who always wants guineas for groats; He keeps all his customers still in arrears By lending them minutes and charging them years.

a measure of "declining sales" certainly points to a problem, but "revenue churn"—specifically, how many customers canceled contracts—tells management where to intervene.

Having said that, I must now admit that I was still afraid of human beings, and before I could meet even the customers in the bar I had to fortify myself by gulping down a glass of liquor. The desire to see frightening things—that was what drew me every night to the bar where, like the child who squeezes his pet all the harder when he actually fears it a little, I proclaimed to the customers standing at the bar my drunken, bungling theories of art.

By getting clarity about things like customers, revenue model and resources, you get to an understanding of what makes your business different.

On winter mornings when it's dark and the air is crisp, the lights are still shining and the first customers are gathered at the counter like conspirators. They give you the illusion that the day will be a new adventure. And that illusion stats with you for at least some of the morning.