Quotes About Customer

Courteous treatment will make a customer a walking advertisement.

Right or wrong, the customer is always right.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

The customer is not always right.

In business, one of the challenges is making sure that your product is the easiest to experience and complete a sale.

Follow the customer, if they change, we change.

Do everything in your power to make customers go confidently in the direction of their purchase intention.

If you bought something on Amazon and the price goes down within 30 days you can email them and they will send you the difference!

Munger contends that by selling quality merchandise very close to cost, the stores built such a loyal customer base that it qualifies as a franchise. "If you get hooked on going to Costco with your family, you'll go for the rest of your life," he said.22

You don't learn through sales calls, it's not customer validation.

It's like when you're on hold and a recorded voice comes on telling you how much the company values you as a customer. Really? Then maybe you should hire some more support people so I don't have to wait thirty minutes to get help.

Ever try to cancel an account with your cell phone company? It's not an inherently complicated act. But many phone companies make it so difficult to do because they have retention goals to hit. They want to make it hard for you to cancel so it's easier for them to hit their numbers.

Stress is passed from organization to employee, from employee to employee, and then from employee to customer. Stress never stops at the border of work, either. It bleeds into life. It infects your relationships with your friends, your family, your kids.

Pour yourself into your product and everything around your product too: how you sell it, how you support it, how you explain it, and how you deliver it. Competitors can never copy the you in your product.

new customers today expect something different than new customers did a decade ago.

Stress is passed from organization to employee, from employee to employee, and then from employee to customer.

How should you keep track of what customers want? Don't. Listen, but then forget what people said. Seriously. There's no need for a spreadsheet, database, or filing system. The requests that really matter are the ones you'll hear over and over. After a while, you won't be able to forget them. Your customers will be your memory. They'll keep reminding you. They'll show you which things you truly need to worry about.

Si hubiera hecho caso a mis clientes,  les habría proporcionado un caballo más rápido. HENRY FORD

La esencia de tu negocio debería pivotar sobre todo aquello que no cambia. Sobre cosas que la gente quiere hoy y seguirá pidiendo dentro de diez años.