Quotes About Customer

When you open any kind of food service establishment, you do all this planning, but it's not until you've opened the door and people are inside that you learn what people want you to be to them.

What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.'

You want to make sure this particular car is going to please the customer and then you're going to be rewarded with something that is going to please the shareholder.

I'm passionate about pleasing people.

A lot of my customers wouldnt go to a McDonalds but we are all after the same thing in this business: pleasing the customer. I dont know why people get so aerated about it. I like McDonalds.

We've found that the more products our customers have with us, the longer they stay. It's about making sure we listen to our customer needs and get to those pain points.

It's no fun being a salesperson when it feels like you're talking to a wall. That's what it feels like when you haven't learned your customer's points of interest.

Once you become more like Madison Avenue, you become acutely sensitive to what's going to annoy your clients.

People need service - great service where music is concerned.

When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.

When you think of customer research, chances are you think of surveys. Used alongside other strategies, they can be an important way to learn more about your customer's needs, wants and habits.

But the customer is the final, final filter. What survives the whole process is what people wear. I'm not interested in making clothes that end up in some dusty museum.

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

I do have very high customer service standards - I'd send back sushi because it's too fishy.

Businesses should focus on solving problems, putting the customer first, delivering value - not gimmicks - and growing in a sustainable manner.

When I ran a small IT services business in the 1990s, it had strong recurring revenues - yet I couldn't accurately forecast cash flow for even the next few quarters. Small changes in the customer base or losing/hiring a few key employees could create massive swings in cash flow.

If you don't want fries with your Happy Meal, you can switch it for a fruit bag or a portion of carrot sticks. I think that is the sign of a progressive business.

We have tacos and burritos and things that sound Mexican. But to me, it's about great-tasting food in an atmosphere sympathetic to the food, prepared freshly and served to the customer in a way that's customizable.

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

Ralph's (and virtually all other) grocery stores provide customers with "frequent-buyer" or "Club member" cards that entitle holders (Group B) discounts not provided customers without cards (Group A), on the argument that people who tend to buy frequently (and/or buy in large quantities) have good reason to comparison shop and to obtain the frequent-buyer cards: they can prorate their search costs over a large number of purchases.11

I don't want to do business with those who don't make a profit, because they can't give the best service.

So I've seen life as one long learning process. And if I see - you know, if I fly on somebody else's airline and find the experience is not a pleasant one, which it wasn't in - 21 years ago, then I'd think, well, you know, maybe I can create the kind of airline that I'd like to fly on.

Como decía mi padre: "lo importante no es el tiempo que uno pasa en algo, sino lo que pasa durante ese tiempo". Cuando bajan los niveles de compromiso no solo se afecta la productividad sino que el servicio al cliente también decae. Lo único que aumenta es el ausentismo y, por razones similares, la rotación de personal.

have always found it to be one of the more intriguing idiosyncrasies of the human condition that a problem that is handled quickly and effectively will almost always serve to generate more long-term customer loyalty than when the original service was delivered satisfactorily.