Quotes About Customer

We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

The number one question customers are asking about a business is, 'Do they care about me?

I had to work hard to figure out the least I could build to make people happy.

Stories about backend services or security issues can be challenging. I see people writing and thinking about things from their own perspective, not that of the people who ultimately benefit: "as a product owner, I want you to build a file uploader so that the customer requirements are met." Nasty things like that.

In order to significantly increase sales we have to increase the perception of value of the market for our products.

There must be more rigorous enforcement of rules promoting transparency in the international banking and financial systems, especially more stringent KYC rules on customer identity, source of wealth, and even country of origin.

The objective of the customer is not being met if the fund managers are diversifying their assets into hundreds of businesses. If they do this, they are typically performing close to the indexes. But that's not the way wealth is created.

I empathize with women in their high heels so I'll be there in my kilt and T-shirt and I'll walk around all day just to prove that if I can wear the shoes for 36 hours then certainly our customer can wear them.

For me, it's important that I can talk to my customers all over the world. They can comment on what they like, tell me what fits - we have a daily dialogue. I can also see what she looks like and how she wears my shoes, which is a huge advantage. Thank God for Instagram; it helps me keep connected.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.

With a Web and iPhone app, I try to find new and tiny ways to delight my customers. They may not notice, but it helps drive goodwill and makes your product remarkable.

At Capital One 360, a customer forfeits the in-person experience to save money. If the app or website is down, a customer must send a deposit by mail.

It would be great if companies could just magically know what I'm looking for on their website or what I'm coming to the website for.

At Warby Parker, we moved our focus to promotion only after we'd spent time creating our product, a user-friendly website, and an on-the-ball customer experience team.

We don't use the term 'big data' - not on our website, not with customers. Saying it sets up expectations, the wrong expectations.

Over the years, the way our customers shop our stores and websites has changed and will continue to change with the increasing popularity and convenience of smart phones and tablets.

Globally, the toll-free numbers advertised by companies promise more than they deliver. And even websites are at pains to ensure that customers cannot get through to individuals, so there are no names, phone numbers or direct e-mail IDs to people in charge.

We rent one in three tuxedos in the U.S. and Canada, and if we make a mistake, our employees will deliver to the customer's home, office, or wedding. We get a couple hundred letters a week praising the service in our stores.

The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we're trying to get the gun industry across the country to do.

Cable companies aren't bad because they're parts of unwieldy media conglomerates. They're bad because they're monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service.

It annoys me when I phone a hotel receptionist in my own country, and they don't understand what I am saying because they don't speak English. I think that's wrong. It's nothing to do with being politically correct or incorrect; it's just not right.

When we have a corporation, we must know what the customer wants, what the customers needs. Also, the politician must know what the people want, what the people need.