Quotes About Customer

When you let customers outgrow you, you'll most likely wind up with a product that's basic—and that's fine. Small, simple, basic needs are constant. There's an endless supply of customers who need exactly that.

You can't paint over a bad experience with good advertising or marketing.

The menus at failing restaurants offer too many dishes. The owners think making every dish under the sun will broaden the appeal of the restaurant. Instead it makes for crappy food (and creates inventory headaches).

We're willing to loase some customers if it means that others love our products intensely. That's our line in the sand.

Scaring away new customers is worse than losing old customers.

Making a few vocal customers happy isn't worth it if it ruins the product for everyone else.

Así que formúlate la pregunta: «¿Qué podemos lograr en dos semanas?» Y hazlo. Preséntalo y deja que la gente lo use, lo pruebe, juegue con ello o lo que sea. Cuanto antes llegue a manos de tus clientes, mejor te irá a ti.

If I'd listened to customers, I'd have given them a faster horse. —HENRY FORD

Companies need to be true to a type of customer more than a specific individual customer with changing needs.

People will respect you more if you are open, honest, public, and responsive during a crisis. Don't hide behind spin or try to keep your bad news on the down low. You want your customers to be as informed as possible.

A lot of companies have a similar front-of-house/back-of-house split. The people who make the product work in the "kitchen" while support handles the customers. Unfortunately, that means the product's chefs never get to directly hear what customers are saying. Too bad. Listening to customers is the best way to get in tune with a product's strengths and weaknesses.

Say no by default If I'd listened to customers, I'd have given them a faster horse. —HENRY FORD It

Don't believe that "customer is always right" stuff

Customers, knowingly or not, seek an experience to accompany the product or service they're purchasing, and the business that offers the best experience in that category wins.

Given how inexpensive technology and analytics have become, it's inexcusable for any business not to know every customer

If we are delighting customers, eliminating unnecessary costs and improving our products and services, we gain strength ... . On a daily basis, the effects are imperceptible; cumulatively, though, their consequences are enormous. When our long-term competitive position improves as a result of these almost unnoticeable actions, we describe the phenomenon as "widening the moat.

Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste.

The purpose of business is to make a reasonable return by making products and services that people want and value. If you are not, you are wasting resources.

'Washio' provides laundry and dry cleaning on demand. They pick it up, clean it, and return it within 24 hours - and often with a cookie. No more forgetting to pick up the dry-cleaning or wasting time in line.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live!

Sales went crazy when we made the pizza perfect.

It's the old adage: You can make a pizza so cheap, nobody will eat it. You can make an airline so cheap, nobody will fly it.

If the people buying the pizza are happy, they'll probably buy the pizza again.