Quotes About Customer

I can walk into a bookstore and hand over my credit card and they don't know who the hell I am. Maybe that says something about bookstore clerks.

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

One customer, from Pittsburg, dined every night in his bedroom on grape-nuts, scrambled eggs and cocoa. Perhaps it hardly matters whether such people are swindled or not.

Many studies have shown that a satisfied customer is likely to tell approximately three people about a product, whereas a dissatisfied customer is likely to tell approximately eleven people. This is often because the positive experiences are expected and soon forgotten, but the unresolved negatives get people angry and frustrated, provoking word of mouth.

Marketing is a service that you do for and with the customer, not to the customer. Like any service, its value is to be found at the intersection of what you can do best for the customer and what the customer needs most.

In this, the Age of Overload, the service that marketing provides is to make the decision process easier for the customer, every step of the way. SECRET Your new function is decision easification, which means easing the burden of the decision process in this overloaded world.

The product that wins is not always the "best" product. It's the product that makes the product decisions smooth, easy, fun, and fast.

The "easy-to-decide-on" product wins because customers tend to follow the path of least resistance.

I developed a theory of salesmanship based on the principle that one must not on any account identify oneself with the merchandise one is selling. Selling is a game where you score when you make a sale. If you allow your ego to be involved, the customer can brush you off and you lose; but if you do not identify yourself with your work you will be able to redouble your efforts when you are rejected, and if you make a sale you come out the winner.

If there is one positive takeaway from the collapse of Mt.Gox, it is the willingness of a new generation of Bitcoin companies to work together to ensure the future of Bitcoin and the security of customer funds.

I worked in a Starbucks that wasn't very popular - before the big coffee boom in London. My boss didn't take kindly to my incessant sitting. I was like, 'Look, I've dusted everything, the stockroom is all figured out... I would rather sit now so I have the energy when a customer does come in.'

Although I have never worked in a community bank, I have been a customer, and I know from personal experience the special skills that these institutions bring to their customers.

I've worked as grocery store cashier; I've worked at a bank call center and as a Lady Liberty for Liberty Tax Service dancing around with the sign for a while.

I am excited to be working with the dedicated Four Seasons board and leadership team to build upon their reputation for industry-leading customer experiences while seeking out innovative ways to leverage technology that will help spur additional growth.

To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose of supporting each other in serving our customers.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.

I got fired for giving coffee away. It was just my regulars. I'd say, 'Don't worry about it,' and they'd put down a dollar tip. Technically, I was stealing. Ethically, I was boosting morale!

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

Barnes & Noble, along with other independent bookstores, are refusing to stock Amazon Publishing titles. They'll order books from the online retail giant if customers ask, but bookstores have so far declined to be 'showrooms' for Amazon.

I do not work for the shareholder, to be honest. I work for the customer.

Apple is the only company that can take hardware, software, and services and integrate those into an experience that's an 'aha' for the customer. You can take that and apply to markets that we're not in today.

I think competition is good. It finally delivers the best value to the customer, and I think it keeps all the players on their toes.

What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.