Quotes About Customer

Trust and Customer Service:. Fi

Asking the user experience question is the ultimate way to prioritize engineering work, as it shifts the perspective back to where it belongs: the impact that decisions will have on customers, not engineers. Both matter, but the customer matters more.

I will never stop learning. I won't just work on things that are assigned to me. I know there's no such thing as a status quo. I will build our business sustainably through passionate and loyal customers. I will never pass up an opportunity to help out a colleague, and I'll remember the days before I knew everything. I am more motivated by impact than money, and I know that Open Source is one of the most powerful ideas of our generation.

Depending on anecdotal reports from users was a poor system. It'd be like running a restaurant where you waited for customers to complain about the food instead of tasting it ourselves before it left the kitchen.

The staff at WordPress.com call support "Happiness." Therefore it's not the support team, but the Happiness team. And people who work in support aren't called tech support staff; they're called Happiness Engineers (HE).

Waiter, waiter! There's a twig in my soup. Hold on, sir, I'll get the branch manager.

To make matters worse, our customers don't have a very good understanding of what we do, how we do it, or why we do it—the end result is that they put unrealistic demands on us and don't give us the support that we need to accomplish their goals.

Get face time with the customers.

We knew we loved making cookies and every time we did, we made people happy. That was our business plan.

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Contractors always pursue large profit, the customer - a high-quality end product in due time and at a lower cost. This struggle never ends, but this is natural.

The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.

The whole hardware industry has experienced the phenomenon in which every time computers get cheaper, they appeal to a new set of users; every time they get more powerful, old customers upgrade.

The amateur salesman sells products; the professional sells solutions to needs and problems.

Love is the merchandise which all the world demands; if you store it in your heart, every soul will become your customer.

vision led, customer informed.

That vision is about people and the market. Product management is about ensuring a good fit between a product, a person, and the market.

Those who construct loyalty programs through frequent-flyer points and the like, are merely trying to trap the customer. Loyalty must come naturally, not via points and schemes. If your customers are loyal to you as a result of such programs, then surely you realize that they are not loyal. Such schemes are tangible, and tangible things are susceptible to the law of annihilation. Anything that you do, can be matched by your competitor.

At my lemonade stand I used to give the first glass away free and charge $5 for the second glass. The refill contained the antidote.

At my lemonade stand I used to give the first glass away free and charge five dollars for the second glass. The refill contained the antidote.

As your customer is changing how they buy, it's imperative that you change how you sell"

Customers don't know what they want. There's plenty of good psychology research that shows that people are not able to accurately predict how they would behave in the future. So asking them, 'Would you buy my product if it had these three features?' or 'How would you react if we changed our product this way?' is a waste of time. They don't know.