Quotes About Customer

Skunk works differed from advanced research groups in that they were more than just product development groups. They had direct interaction with customers and controlled a sales channel which allowed them to negotiate their own deals with customers.

People care when service is sluggish and comes from an arrogance and complacency that often besets those who know they can never lose their jobs.

Small businesses were slower than large businesses in adopting broadband. One of the reasons was they were concerned with putting their customer lists online or in the cloud.

I'm Icelandic, from this small country where there was very limited access to fashion when I was growing up, and so, for me, it's really important to have a product that's relevant for this global customer.

When you're on-stage, you're expected to perform in the bar business. You shake hands. You smile. You're all positive energy: you add to your environment. When you walk in the door to the back of the house, that's like a stage door. You're off-stage now.

When my company does a good job, we make people happy. They laugh, they smile, they have a good time - that's what we do for a living. Any business doing that is making a noble effort.

The other thing that I love too is the enthusiasm of the QVC customer. She loves fashion, she loves looking great, and she loves discovering something new.

La gente no piensa en productos o servicios. Esas palabras son una manera educada de decir: «Adiós para siempre». Cuando te dicen: «Déjeme pensarlo», te anuncian que la entrevista terminó y que has perdido por completo el tiempo y la energía que invertiste en ese posible cliente.

The hostess remembered three customers arriving in a black SUV the night before. One of the men, skinny but rough-looking, became belligerent because the restaurant served only beer and wine. The hostess said the loudmouth got wasted on sake and started tossing spring rolls in the air, trying to catch them in his mouth.

Aziraphale collected books. If he were totally honest with himself he would have to have admitted that his bookshop was simply somewhere to store them. He was not unusual in this. In order to maintain his cover as a typical second-hand book seller, he used every means short of actual physical violence to prevent customers from making a purchase. Unpleasant damp smells, glowering looks, erratic opening hours - he was incredibly good at it.

I had a job at this French restaurant, and I hated it. I don't like serving; I don't like getting people ketchup.

Never, ever get on an American Airlines flight. They will make you wait four hours, and then, when you complain about it, you will be kicked off your flight, and they will rob you of your money.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

There should be more booing in shops and restaurants and places like that when when the service is bad. If you've had a poor breakfast in a hotel, you should put your knife and fork down and boo.

In Hong Kong, we launched an Accenture Liquid Studio where we are bringing together end-to-end digital customer experience services for clients.

significant time and money is wasted when organizations attempt to make improvements without a clearly defined, externally focused improvement strategy that places the customer in the center.

During the three-day mapping activity, the team had numerous discussions about the role of software testing, customer involvement and responsibility, striking the right balance of iterations, and how "minimal" a minimally viable product should be.

a value stream is a series of processes that connect together and transform a customer request into a good or service that's delivered to the customer, which completes the request-to-delivery cycle

Embracing value stream thinking is a mark of an organization that has successfully shifted from siloed thinking (what's best for me and my team?) to holistic thinking (what's best for the customer and the company?)

The primary type of value stream is one in which a good or service is requested by and delivered to an external customer. Other value streams support the delivery of value; we refer to these as value-enabling or supporting value streams.

Paying greater attention to an individual customer's needs fosters greater customer loyalty and can generate positive word-of-mouth marketing for the company.

If you only take away one thing from this book, let it be this: Focus on creating well-written content about topics that are interesting to your audience, and you will be rewarded with more traffic to your website, enhanced brand recognition, and a loyal customer base. If you're ever in doubt, come back to this essential law, and you will be most of the way to creating quality content.

Muglia insisted that a computer program, while certainly inspired and created by code writers, must reflect the currents of the market and the desires of customers. No great program was created by slavishly following the market or crudely regurgitating the requests of shoppers. But creators lived in a cocoon. The very demands of their craft made it hard to step outside the bounds of their imaginations. Muglia

Having grown rapidly, many PC software companies were stretched to the limit simply building their programs. With customers clamoring for new products, testing inevitably had to take a backseat. In addition, though it was eroding, there remained a pejorative attitude toward testing: "Let the customer test the program." That saved the builder money and time, but it frustrated buyers, who came to view the first release of a program as a gamble. Microsoft