Quotes About Customer

Regarding both size and performance, customer preferences were clear. They wanted software that gave speedy results on inexpensive hardware and got great mileage out of memory.

You don't sell the product... You sell the customer his own self-doubt. You sell his shortcomings... You have to figure out what he's missing in himself and you wrap that up in a bow and sell it to him... Works like a charm.

Teachers who complain 'These kids have no work ethic' couldn't be farther off the mark. The problem is not that these kids lack a work ethic; the problem is that some of them see no connection between a work ethic and school. None of them would think, for example, to say to a customer at the MacDonald's drive-up window, 'Do you think I could get you those Chicken McNuggets some time tomorrow?' Yet we give sanction to that sort of request when it comes to school assignments.

Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.

A proper, effective and strong cleaning program is often seen as secondary by many businesses. But in many if not most cases, it is the first thing a customer experiences.

If something is free, you're not the customer; you're the product.

The reader is not a "customer" of Facebook because he never paid for Facebook. Facebook's genuine customers are the marketers – those who pay Facebook for the hard labour of surveilling the billion people on Facebook. Facebook is one of the "Big Five" of Facebook, Amazon, Google, Microsoft and Apple.

In August, 1956, a Swedish bank teller cheerfully changed a $500 Confederate banknote for an enterprising customer, at the same favorable rate of exchange commanded by Federal currency in that season. His mistake was discovered only when it was much too late.

Whenever I see someone carrying a cup of coffee from a Starbucks competitor, whether it's an independent coffee shop or a fast-food chain, I take their decision not to come to Starbucks personally. I wonder what I, as Starbucks' chairman and ceo, might have done to keep them away and what I might do to encourage them to come back or to try us for the first time.

The first thing he noticed was that Las Vegas seemed to have invented a new school of functional architecture, 'The Gilded Mousetrap School' he thought it might be called, whose main purpose was to channel the customer-mouse into the central gambling trap whether he wanted the cheese or not.

Your most unhappy customers are your greatest source of learning.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

If you make converting a lead into a sale harder than a trip to the local DMV, then you lose sales to someone else - with an inferior product - who can make it painless. Don't do that!

When you look at the truck market in North America, you have to understand the customer, and that's one of the things I think General Motors does really well. There's a big population that buys our trucks. It's their life - or it's their livelihood. Not their lifestyle, their livelihood. It's a work truck.

With couture, you're going right to the consumer, and that's something we learned from doing trunk shows. You're meeting the client; you're finding out what they like and what they don't like. You've really got your customer there in front of you, so you know what works and what doesn't.

To succeed in business you need to be original, but you also need to understand what your customers want.

So I went down the local supermarket, I said "I want to make a complaint, this vinegar's got lumps in it", he said "Those are pickled onions".

Give your customers what they want today, and help them see tomorrow.

Wonder what customers really want? Ask. Don't Tell.

It had always made sense to me to build a business based on what people really wanted, rather than guess what we thought they might want.

People don't want gadgets, they want services.

I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you're too self-important, it's kind of repellent.

If I had unlimited, god-like powers and could grant my prospectivecustomer the biggest benefit I can possibly imagine he or she would ideally want from myproduct, what would that be?

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.