Quotes About Communication

personality and the ability to talk are more important than a knowledge of Latin verbs or a sheepskin from Harvard.

And he also lost his fear of individuals and of his superiors.

encouragement is a much more effective teaching device than punishment.

If you disagree with them you may be tempted to interrupt. But don't. It is dangerous.

you will become sympathetic to his feelings and ideas.

One can, for example, hire mere technical ability in engineering, accountancy, architecture or any other profession at nominal salaries. But the person who has technical knowledge plus the ability to express ideas, to assume leadership, and to arouse enthusiasm among people – that person is headed for higher earning power.

Your smile is often the first messenger of your goodwill.

la bondad, la amabilidad y la apreciación para con el prójimo puede hacerle cambiar de idea más velozmente que todos los regaños y amenazas del mundo.

Rule 1 is: Don't, don't nag!!!

poeta e filósofo Ralph Waldo Emerson escreveu: "Empregue a linguagem que quiser, mas você só conseguirá dizer o que você é.

When she wanted to tell me her thoughts, feelings, ideas, I interrupted with more orders. I began to realize that she needed me—not as a bossy mother, but as a confidante, an outlet for all her confusion about growing up.

Socratic method," was based upon getting a "yes, yes" response. He asked questions with which his opponent would have to agree. He kept on winning one admission after another until he had an armful of yeses. He kept on asking questions until finally, almost without realizing it, his opponents found themselves embracing a conclusion they would have bitterly denied a few minutes previously

The law is this: Always make the other person feel important. John Dewey, as we have already noted, said that the desire to be important is the deepest urge in human nature; and William James said: "The deepest principle in human nature is the craving to be appreciated." As I have already pointed out, it is this urge that differentiates us from the animals. It is this urge that has been responsible for civilization itself.

And the person who can speak acceptably is usually given credit for an ability out of all proportion to what he or she really possesses.

If I like anything, I am hearty in my approbation and lavish in my praise.' That is what Schwab did. But what do average people do? The exact opposite. If they don't like a thing, they bawl out their subordinates; if they do like it, they say nothing. As the old couplet says: 'Once I did bad and that I heard ever/Twice I did good, but that I heard never.

pero sé que realmente me quieres porque cada vez que deseo hablarte sobre cualquier cosa, tú dejas de hacer aquello que estás haciendo, y me escuchas.

PRINCIPLE 4 Ask questions instead of giving direct orders.

PRINCIPLE 3 Talk about your own mistakes before criticising the other person.

PRINCIPLE 2 Call attention to people's mistakes indirectly.

PRINCIPLE 1 Begin with praise and honest appreciation.

SIX WAYS TO MAKE PEOPLE LIKE YOU PRINCIPLE 1 Become genuinely interested in other people. PRINCIPLE 2 Smile. PRINCIPLE 3 Remember that a person's name is to that person the sweetest and most important sound in any language. PRINCIPLE 4 Be a good listener. Encourage others to talk about themselves. PRINCIPLE 5 Talk in terms of the other person's interests. PRINCIPLE 6 Make the other person feel important—and do it sincerely.

the person who has technical knowledge plus the ability to express ideas, to assume leadership and to arouse enthusiasm among people—that person is headed for higher earning power.

Out of the overflow of the heart the mouth speaks.

Anderson did not state what she wanted, but wrote in the letter how she could help them, and focused on their wants, not her own.