Quotes About Customers

Bad profits are about extracting value from customers, not creating value.

Look, you should wake up worried, terrified every morning," he told his employees. "But don't be worried about our competitors because they`re never going to send us any money anyway. Let's be worried about our customers and stay heads-down focused.

Working in bars back then, in the '50s, to get a job you had to play all kinds of music. There'd be customers come in and yell jazz tunes at you and yell rock 'n' roll tunes at you and polkas and rhythm and blues and country music.

There was a power outage at a department store yesterday. Twenty people were trapped on the escalators.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation.

The biggest problem with the beauty industry is that it treats its customers as if they have a lot to be corrected rather than things that should be highlighted.

It helps tremendously to have operating startup experience when advising startups. It is much easier to tell people how to talk to customers, build product, manage an engineering team, raise money from investors, and talk to press when you've done it before yourself.

The industry trend is that everything is moving to the cloud, and most of our customers are in this very heterogeneous world.

In addition to building better products, a more open world will also encourage businesses to engage with their customers directly and authentically. More than four million businesses have Pages on Facebook that they use to have a dialogue with their customers. We expect this trend to grow as well.

The whole concept of rewarding customers is a big trend.

The advantage of the consumer businesses is they tend to be much broader-based, much larger number of customers, that tend to over time be a lot more predictable. The advantage of the enterprise companies is they are not as subject to consumer trend, fad, behavior.

History has shown that incumbents tend to fight trends that challenge established ways and, in the process, lose focus on what matters most: customers.

I have a particular image, and my customers know my line isn't going to be so trendy it will be out of style next year.

More than 20 years on, sustained competition, informed customers and the rapid growth of new technology provide the necessary environment for substantial deregulation.

Many firms fail to see that since generally all organizations have access to the same rapidly evolving technology, competitive advantage flows not from the technology itself but rather from the agility with which organizations understand and adapt the technology to meet customers' real needs.

The premise of Agile management is that empowering bottom-up innovation will steadily add significant value for customers and the firm.

I think we're having fun. I think our customers really like our products. And we're always trying to do better.

Favored Nations is a long-term commitment. Our hope is that those who are passionate about real musicianship will want to hear and own most of our albums. We will set out to attain the same direct relationship with our customers that we have with our artists.

Banks can't recoup the costs of serving customers who save in small amounts and transact frequently.

The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.

Having more customers means nothing if America's small businesses cannot obtain the required capital to support their exports in the competitive international markets.

Big businesses have always had a lot more voice. They can afford advertising; they can afford marketing. But for small businesses, being able to quickly and cheaply connect to customers is a big deal.