Quotes About Customers

there's a shitload of insufferable know-it-all hipsters who will work for next to nothing for the privilege of condescending to customers about their musical knowledge.

You did not have to be the first company to produce the new kind of machine; sometimes, in fact, it was better not to be the first. But you had to produce yours before the new market really opened up and customers had made other marriages. For once they are lost, both old and prospective customers are often gone for good.

I travelled through the Northwest considerably during the winter of 1860-61. We had customers in all the little towns in southwest Wisconsin, southeast Minnesota and northeast Iowa. These generally knew I had been a captain in the regular army and had served through the Mexican war. Consequently wherever I stopped for the night, some of the people would come to the public house where I was, and sit till a late hour discussing the probabilities of the future.

You notice the General insists upon getting his planes ahead of any other customers. I take it that something is going to happen this spring.

With our cynicism, created by years of insecurity, how did we look on men? We judged the salesmen in the van der Weyden by the companies they represented, their ability to offer us concessions. Knowing such men, having access to the services they offered, and being flattered by them that we were not ordinary customers paying the full price or having to take our place in the queue, we thought we had mastered the world.

KEY RESOURCE: Frances Frei and Anne Morriss' book Uncommon Service: How to Win by Putting Customers at the Core of Your Business

You don't have a real strategy if it doesn't pass two tests: First, what you're planning to do really matters to enough customers; and second, it differentiates you from your competition.

The best leaders have the right questions, but turn to their employees, customers, advisors, and the crowd to mine the answers. Every business is more valuable to the degree that it does not depend on its top leader.

KEY QUESTION: Are the stakeholders (employees, customers, shareholders) happy and engaged in the business; and would you "rehire" all of them?

Then you need to evaluate all the key relationships surrounding the business. Would you keep all your existing customers? Are you happy with your investors/bank? Are your vendors supporting you properly? Are your advisors — accountants, lawyers, consultants, and coaches — the best for the size of the organization and future plans? The toughest decisions to make are when the company has outgrown some of these relationships and you need to make changes.

In setting Strategy, follow the definition from the great business strategist Gary Hamel. You don't have a real strategy if it doesn't pass two tests: First, what you're planning to do really matters to enough customers; and second, it differentiates you from your competition.

SBICap securities have frozen their trading portal again today to not allow its customers to buy or sale their shares. Its team is crook and they daily do such things

I would one day discover the principles of opening your own restaurant were pretty much the same: take care to create an excellent, consistent menu and treat your customers well.

I design for real people. I think of our customers all the time. There is no virtue whatsoever in creating clothing or accessories that are not practical.

Only satisfied customers can give people job security. Not companies.

A lot of companies that use Groupons are struggling for customers and need creative ideas. I'll take a look at the Groupon offers for that day and see if I can come up with other ways to promote the company or make their product better.

You're always selling: selling your services, selling your customers' services (!) (this is the real, true secret for keeping customers by the way)

Often the best way to make friends and customers for life is to direct them to a better service or product than yours.

If a small town doesn't have a laundromat, and if you open one up, you can be pretty confident you'll have customers. If your laundromat is unique in any way, then perhaps you can scale it.

I'm a small businessman and I'm well aware of the uncertainties of the economy, exactly what the 'inflationary spiral' means when I'm forced to raise prices to my customers, and how taxes can eat into your earnings.

Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.

Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs.

As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers.

Clubs have sponsors. They are just there for commercial reasons but the club calls them partners. Then you have the fans. The fans are emotionally involved, they are loyal, and the clubs call them customers. I think fans owning a share of the club would mean the owners know what 'customers' really think and feel.