Quotes from Jeffrey Gitomer

In sales, it's not what you say; it's how they perceive what you say.

Take action every day - some small dose at a time.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

The key is not to call the decision maker. The key is to have the decision maker call you.

Take more chances than you dare. You'll make more sales than you expect. That's the formula.

When you love life, life will love you back.

If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!

Quality performance starts with a positive attitude.

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.

People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve

It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And it always has been.

Positive attitude is the foundation of your life - and the determining factor of your ability to serve.

Positive mental attitude is determined by you. Not others.

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second

Great salespeople are relationship builders who provide value and help their customers win.

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.

Customer satisfaction is worthless. Customer loyalty is priceless.

Failure is not about insecurity. It's about lack of execution.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example.

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.