Quotes from Marshall B. Rosenberg

Fix-it jackals can't wait to fix it, because they don't know how to enjoy pain. And until you learn how to enjoy pain, you can't enjoy intimacy.

When you need empathy, you cannot give empathy.

Remember that whatever anyone does, it is an effort to meet a need.

Anger can be a wonderful wake up call to help you understand what you need and what you value.

How I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.

When we are angry, killing people is too superficial.

Understanding and connection can transcend conflict.

Upset? Ask yourself what this person does that is a trigger for judging them?

Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.

Our survival as a species depends on our ability to recognize that our well-being and the well-being of others are in fact one and the same.

Interpretations, criticisms, diagnoses, and judgments of others are actually alienated expressions of our unmet needs.

NO is always a YES to something else.

Use the words "I feel because I" to remind us that what we feel it isn't because of what the other person did, but because of a choice I've made.

The cause of anger lies in our thinking - in thoughts of blame and judgment.

Don't get addicted to your requests. Your objective is needs, not requests. Because then it becomes a demand.

The more we use words that in any way imply criticism, the more difficult it is for people to stay connected to the beauty within themselves.

We know the speaker has received adequate empathy when a. we sense a release of tension, or b. the flow of words comes to a halt.

If we don't tell people about our needs, it is much less likely they will be met.

As we learn to speak from the heart we are changing the habits of a lifetime.

The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.

The intention behind the protective use of force is to prevent injury, never to punish or to cause individuals to suffer, repent or change.

Miracles can happen when we can keep our consciousness away from analyzing and classifying one another.

We give empathy to others for our own benefit.

They have most likely said it because they have an unmet need.